Expertise in Service Cloud architecture and omnichannel strategy
Proficient in Salesforce Experience Cloud and Lightning Web Components (LWC)
Experience with Salesforce OmniStudio and Agentforce
Strong understanding of security models and platform governance
Responsibilities
Own the assessment and future state design of the Salesforce platform
Develop case management strategies within Service Cloud
Design and implement channel architecture and security models
Establish sharing models and platform governance frameworks
Provide recommendations for Salesforce capability rationalization
Benefits
Includes a bonus or variable payout component based on performance
Opportunity for professional growth within a leading tech environment
Engagement with cutting-edge Salesforce technologies
Collaborative work culture focused on innovation
Access to ongoing training and development programs
Full Job Description
Role description
Job Title : Salesforce Program Manager Job Location : Edison , NJ
Owns Salesforce platform assessment and futurestate design Responsible for Service Cloud architecture case management strategy channel architecture security model sharing model platform governance scalability design and Salesforce capability rationalization recommendations
Salesforce Service Cloud Experience Cloud Digital Engagement OmniChannel Knowledge Security Model Role Hierarchy Sharing Architecture LWC Apex Integration Patterns Einstein Agentforce
10 years Salesforce architecture experience
Service Cloud architecture security model design omnichannel strategy scalability platform optimization
Skills
Mandatory Skills : Agentforce, Salesforce Experience Cloud, Salesforce Lightning Web Components (LWC), Salesforce OmniStudio, Salesforce Service Cloud
Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.
