Job Summary - Why you'll love this positionJob Location:- The office for this position is in Jefferson State Office Bldg., 205 Jefferson St Jefferson City, MO 65101.
Why you'll love this position:We are seeking an experienced Salesforce Operations Lead to own the technical stability, operational integrity, and strategic optimization of customized Salesforce environments. In the dual-facing role, you will serve as the primary contact for both internal IT functional areas and key business stakeholders regarding all things Salesforce. You will maintain comprehensive domain knowledge across every Salesforce instance in our IT portfolio, align business priorities with IT strategy, apply deep expertise in Salesforce architecture to ensure platform health, and proactively identify opportunities for cost containment and operational efficiencies.
This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) Enterprise Project Management Office (EPMO) providing support to one or more state agencies.
This position is eligible to work in either a State Building in either Jefferson City or St. Louis. It is not eligible for remote work.
Responsibilities - What you'll do- Serves as the single point of contact for business leadership and internal IT teams on all Salesforce matters, including support, feature requests, and operational priorities.
- Provides strategic guidance on platform optimization, licensing, instance consolidation, and technical debt to improve efficiency and reduce costs.
- Manages day-to-day operational support, maintenance, vendor contacts, and software renewals for all Salesforce solutions.
- Enforces architectural standards, release governance, and security compliance, championing "configuration-first" design principles.
- Oversees implementation vendors, reviewing solution designs and data models to ensure they align with enterprise standards.
- Manages stakeholder expectations by leading triage and prioritizing sessions and communicating project risks, capacity constraints, and technical trades-offs.
Qualifications - All you need for success- Experience: 3+ years of progressive experience in Salesforce administration or solution architecture.
- Dual-Facing Leadership: Demonstrated success acting as a primary point of contact for both business unit leaders and IT functional teams.
- Portfolio & Strategic Acumen: Proven experience managing Salesforce environments and driving platform consolidation, cost reduction, or process efficiency initiatives.
- Technical Mastery: Knowledge of Salesforce architecture, Apex, LWC, Flows, REST/SOAP APIs, data governance, role/sharing models, and deployment pipelines.
Preferred Certifications:
- Salesforce Certified Administrator.
- Salesforce Certified Business Analyst.
- Salesforce Certified Application Architect
Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.The classification for this position is Senior Project Manager; click for more information.
Job Details - More reasons to love this positionThe State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:If you have questions, please contact:Applications are accepted for a minimum of fourteen days. After this period, the posting will remain active until the position is filled.
