Responsible for organizing, modifying, and supporting Salesforce (Financial Services Cloud) and nCino. Designs, modifies and implements reports, dashboards, workflows, and other items as needed. Works directly with end--users to coach and teach how to best use and utilize systems. Supports other technology initiatives as needed and completes other duties as assigned.
Essential Functions, Duties, and Responsibilities:• Creates, implements and maintains, dashboards, workflows, system setup, and access as needed to support nCino/Salesforce (FSC)
• Enhances operational efficiency of loan systems by reviewing processes and determining process improvements through nCino/Salesforce (FSC).
• Develops the integration of other external business apps with Salesforce (FSC) including core banking systems and financial apps.
• Supports the administrative needs of nCino/Salesforce (FSC).
• Assists with maintaining, installing, and deploying system component upgrades as needed.
• Ensures design of system allows all components to work properly together.
• Troubleshoots problems reported by users.
• Makes recommendations for future upgrades.
• Assists IT with maintaining system security and availability to specific users.
• Analyzes and isolates issues.
• Evaluates and modifies system performance.
• Identifies end user needs and areas of opportunity for efficiencies and optimization.
• Maintains integrity of the system.
• Evaluates and implements new technology and system improvements as needed.
• Ensures the proper implementation and integration of secure mobile solutions as these technologies mature and are available.
• Creates and monitors support cases with vendors supporting lines of business.
• Partners appropriately with other IT departments to address any needs.
Required Knowledge, Skills and Competencies:• Analytical - Uses knowledge and experience to develop appropriate solution(s) for stakeholder.
• Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions.
• Customer Service - Responds promptly to customer needs.
• Oral Communication - Listens and gets clarification.; Responds well to questions.
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions and responds to management direction. Takes responsibility for own actions.
• Judgment - Exhibits sound and accurate judgment.
• Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality.
Industry and Work Experience:• 3-5 years of experience in banking information services or equivalent successful experience in a similar controls industry.
• 3-5 years of experience as a software developer, application administrator or equivalent role.
Academic:• Bachelor's degree in computer science, information technology or related field required.
Benefits Available to Employees:Ameris Bank provides a comprehensive employee benefit package to all eligible employees.
- Medical, Dental and Vision Insurance
- Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
- Life Insurance provided at no additional cost to employees
- Accidental Death & Dismemberment Coverage
- Long-Term Disability Coverage
- Paid Sick and Vacation Leave
- 11 Holidays
- Volunteer/Service Day
- Employee Stock Purchase Plan
- 401(k) Retirement Plan
- Ameris Bank matches 50% of your first 8% of contributions to the plan
- Flexible Spending Accounts
- Health Savings Account
- Health Reimbursement Arrangement
- Supplemental Life & Other Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Legal Insurance
- Employee Assistance Program
- Employee Advocacy Program
- Tickets at Work (Entertainment discounts for Ameris Bank Employees)
- AT&T Employee Discount
- Wellness Discounts for Medical Premiums and Other Rewards
- Employee Referral Incentive
- Education Assistance
- Employee Resource Groups
Banking Advantages for Employees:In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.
- Free Interest Checking
- Free Safe Deposit Box
- Free Money Orders, Travelers' Checks and Cashier Checks
- Discount on Mortgage Origination Fee
- Free Online Banking and Free Unlimited Online Bill Payment
- Employee Banking Perks
Disclaimer:The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
