NeuraFlash

Salesforce Engagement Manager

NeuraFlash • $94K — $266K *
US-AnywhereRemote in United States
Enterprise Technology
8 - 10 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • 10+ years of consulting experience, especially in solution architecture and client leadership
  • 5+ years managing complex customer engagements with large teams
  • 5+ years of experience with Salesforce or AWS solutions
  • Deep expertise in Contact Center and related ecosystem solutions
  • Proven pre-sales experience with C-level stakeholder engagement
  • Hands-on experience in designing end-to-end architectures
  • Strong commercial acumen with experience in crafting SOWs and managing client expectations

Responsibilities

  • Develop and manage customer relationships across the NeuraFlash portfolio
  • Provide oversight and guidance to project teams for successful delivery
  • Act as a thought leader to drive customer transformation outcomes
  • Participate in sales cycles to establish rapport and understand client needs
  • Ensure smooth transition from sales to project delivery
  • Collaborate with operations to staff project teams and mitigate staffing risks
  • Drive innovation initiatives in solution delivery and enterprise methodology
  • Be a leadership advocate for NeuraFlash, contributing to company growth

Benefits

  • Remote and hybrid work options to fit various lifestyles
  • Exciting travel opportunities with up to 25% travel commitment
  • Flexible working culture accommodating personal commitments
  • Collaborative environment encouraging voice and feedback
  • Regular celebrations and team-building activities to foster camaraderie
Full Job Description
AS AN ENGAGEMENT MANAGER, YOU WILL HAVE THE OPPORTUNITY TO:
  • Develop, own and manage customer relationship, from a delivery perspective, across the NeuraFlash, Part of Accenture portfolio ensuring seamless execution for clients
  • Provide oversight on project teams to ensure successful delivery using a hands-on approach, providing direction, guidance and oversight to the project teams. This could include serving as an escalation point, ensuring compliance and quality delivery, client satisfaction, and driving project or program direction from a product ownership standpoint
  • Act as a "thought leader" for our customers, helping them drive outcomes while continuously identifying areas of further transformation
  • Participate in customer sales cycles focusing on developing rapport with prospect, understanding scope, estimates and staffing needs. In addition, collaborate with the Sales organization to build account growth and expansion plans
  • Smoothly transition customers from the sales process to project delivery. This includes: SOW reviews, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding
  • In collaboration with Neuraflash, Part of Accenture's operations/staffing team and BU leadership, ensure the appropriate project team is staffed and defined while managing and mitigating staffing risks
  • Actively drive and participate in internal initiatives that can include driving innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets
  • Contribute to NeuraFlash, Part of Accenture at a leadership level, be an advocate of our brand, and help NeuraFlash, Part of Accenture grow and scale
  • Travel up to 25% for customer projects and company events
QUALIFICATIONS:
  • 10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives
  • 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment
  • 5+ years of experience architecting, selling, and delivering Salesforce or AWS solutions, with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options across Salesforce clouds and/or AWS services
  • Deep expertise in Contact Center, Salesforce, or AWS-based solution design, such as Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, Amazon Connect, and/or integrated CCaaS ecosystems
  • Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders
  • Hands-on experience designing end-to-end architectures across multiple phases of delivery-requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness
  • Strong understanding of the full SDLC and program governance, enabling clear articulation of technical risks, architectural decisions, and roadmap tradeoffs to both technical and non-technical audiences
  • Experience shaping and managing cross-functional solution teams, including developers, technical architects, business analysts, and QA resources to deliver cohesive and scalable solutions
  • Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions while managing scope, value proposition, and customer expectations
  • Excellent communication and storytelling skills, capable of leading executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making in pre-sales and delivery settings

PREFERRED SKILLS:
  • Passion for delivering software solutions, building Salesforce, Amazon and other software solutions with state-of-the-art technology
  • Outstanding verbal and written communication skills to audiences of all levels including client-facing skills
  • Eager to embrace challenging situations and enjoys solving complex problems
  • Proven ability to work cross-functionally
  • Serve as a strategic advisor to customers, guiding them through end-to-end agentic transformation journeys across AI technologies
  • Maintain expertise in the evolving agentic marketplace, including platforms, frameworks, and emerging capabilities, to help customers make informed decisions
  • Translate complex AI capabilities into clear, value-aligned recommendations that support each customer's business objectives, operational strategy, and digital-transformation roadmap
  • Identify common agentic use cases, assess customer readiness, and prepare actionable adoption strategies for customers
  • Provide thought leadership by sharing industry insights, publishing perspectives, and shaping best practices agentic systems


Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted on 03/19/2026 and open for at least 3 days.

California Annual Salary Range

$94,400 to $266,300 USD

Cleveland Annual Salary Range

$87,400 to $213,000 USD

Colorado Annual Salary Range

$94,400 to $230,000 USD

District of Columbia Annual Salary Range

$100,500 to $245,000 USD

Illinois Annual Salary Range

$87,400 to $230,000 USD

Maryland Annual Salary Range

$94,400 to $230,000 USD

Massachusetts Annual Salary Range

$94,400 to $245,000 USD

Minnesota Annual Salary Range

$94,400 to $230,000 USD

New York Annual Salary Range

$87,400 to $266,300 USD

New Jersey Annual Salary Range

$100,500 to $266,300 USD

Washington Annual Salary Range

$100,500 to $245,400 USD

About NeuraFlash

NeuraFlash is focused on the development of Salesforce platforms with the use of artificial intelligence solutions. Its services includes consulting, user experience design and implementation, and other product development services. NeuraFlash offers implementation and integration services for Sales Cloud, Service Cloud, Field Service Lightning, Community Cloud, Intelligent Web Chat with Live Agent, 2-way SMS with LiveMessage, and Salesforce Einstein. NeuraFlash was founded by Brett Chisholm and is based in Boston, Massachusetts.

NeuraFlash Careers

Joining NeuraFlash offers a unique opportunity to be part of a dynamic team of professionals dedicated to innovation and excellence in the tech industry. NeuraFlash stands as a beacon of growth and leadership, providing unparalleled job opportunities in a company that values diversity and fosters a culture of professional development.

Explore Career Opportunities

NeuraFlash is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From technical roles to marketing and sales, NeuraFlash is looking for passionate, curious, and innovative individuals ready to drive change and lead in the digital era.

Internship Programs

NeuraFlash's internship programs offer a robust platform for students and recent graduates to gain hands-on experience, enhance their skills, and understand the nuances of the tech industry. Interns at NeuraFlash are integral to the team, working on real projects that impact the company and its clients.

Professional Growth and Development

NeuraFlash is committed to the professional growth of its employees. The company offers comprehensive benefits and resources for career advancement, including professional development courses, leadership training, and certification programs. Employees at NeuraFlash enjoy the support and tools they need to advance their careers and expand their expertise.

Diversity and Inclusion

At NeuraFlash, diversity is more than just a policy; it's an integral part of the company's identity. Through diversity training and inclusive hiring practices, NeuraFlash ensures a workplace where everyone’s voice is heard and valued. This commitment to diversity fuels innovation and creativity within the team.

Networking and Community

NeuraFlash encourages its team members to engage in networking opportunities that enhance their professional relationships and career trajectories. The company hosts regular events and workshops that allow employees to connect with industry leaders and peers.

Benefits and Culture

NeuraFlash is known for its vibrant culture and comprehensive benefits package designed to support the well-being and satisfaction of its team members. Benefits at NeuraFlash include health, dental, and vision insurance, as well as flexible working conditions that help maintain a healthy work-life balance.

Applying for a Position

To apply for a position at NeuraFlash, candidates should prepare their resume to highlight relevant experience and skills. The interview process at NeuraFlash is designed to assess not only technical abilities but also cultural fit and alignment with the company’s values. Interested candidates can explore open positions and submit their applications through the NeuraFlash Jobs portal.

Stay Connected with NeuraFlash Careers

Keep up to date with the latest from NeuraFlash by following the Careers Blog. Gain insights from insiders, stay informed about new job opportunities, and get tips for your next interview or networking event.

Join NeuraFlash

Discover the exciting and rewarding career opportunities at NeuraFlash. Search for open positions that match your skills and interests, and join a team that is shaping the future of technology.

SEARCH NEURAFLASH JOBS

READ CAREERS BLOG

Learn more about NeuraFlash
Size
251 employees
Industry
Information Technology
* Ladders Estimates

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