Job Title : Senior Salesforce Developer - Service Cloud, LWC & IntegrationsPosition Overview Build and enhance Salesforce CRM solutions supporting crisis call workflows for a Michigan crisis line program. This role combines hands-on Salesforce development with technical solution design, enterprise integrations, secure application delivery, and end-to-end release management. You will collaborate with business stakeholders, architects, technical managers, and development teams to translate business requirements into reliable, high-performance Salesforce solutions while supporting development standards and a smooth transition to maintenance and operations.
What You'll Do / Key Responsibilities - Develop and deliver Salesforce CRM solutions supporting crisis call workflows, including coding and implementing user stories.
- Collaborate with customers, colleagues, end users, architects, technical managers, and business stakeholders to define requirements and deliver technical solutions.
- Ensure technical requirements align with business needs, performance goals, and long-term technical strategy.
- Own Salesforce release cycles, including application updates, code deployment, and technical change management.
- Take technical ownership of project environments and end-to-end Salesforce program delivery.
- Establish and maintain development guidelines and standards across the development team.
- Integrate Salesforce with cloud-based and on-premises applications using standard and custom REST APIs.
- Design and document secure technical architecture solutions spanning multiple platforms, integrations, and authentication mechanisms.
- Implement Salesforce configurations and custom development using Apex, Visualforce, Aura, Lightning Web Components (LWC), Flows, and related platform capabilities.
- Support SFDX development, branch management, merging, and code deployments using Azure DevOps CI/CD processes or comparable tools.
- Manage technical considerations involving data migration, data quality, third-party applications, AppExchange products, and custom development.
- Identify technical risks and issues and deliver secure, high-performance solutions aligned with applicable security guidelines and standards.
- Develop a training plan to support the development team's transition to Maintenance & Operations.
- Communicate technical concepts effectively to technical and business stakeholders, including executive-level audiences.
Required Qualifications - Demonstrated hands-on experience with Salesforce, including SFDX and the Salesforce Development Lifecycle.
- 6+ years of strong Salesforce development experience.
- 4+ years of experience developing within the Salesforce platform using Apex, Visualforce, Lightning Web Components (LWC), Aura, HTML5, and JavaScript.
- 5+ years of experience working with Service Cloud and/or Health Cloud.
- 3+ years of hands-on experience with Salesforce Lightning, including LWC.
- 2+ years of experience with API integrations and Single Sign-On (SSO) implementations.
- Experience using Microsoft Azure DevOps or comparable tools for requirements tracking, CI/CD, or release management.
- Exposure to data migration and/or cloud integration projects.
- Salesforce Certified Platform Developer I.
- Salesforce Certified Administrator.
- Strong knowledge and working experience in Service Cloud and Experience Cloud.
- Understanding of Salesforce capabilities and constraints, including configuration-based solutions such as Flows, Process Builders, and Workflow Rules.
- Experience with full Salesforce.com lifecycle implementations.
- Hands-on experience integrating Salesforce with cloud-based and on-premises applications using standard and custom REST APIs.
- Experience with authentication protocols such as OAuth for third-party integrations.
- Experience with Batch Apex and/or Scheduled Apex development.
- Good experience with core web technologies and web services, including HTML5, JavaScript, jQuery, REST, SOAP, JSON, and XML.
- Strong written and verbal communication skills.
- Ability to work independently in dynamic conditions and deliver within deadlines.
Preferred Qualifications - Salesforce Certified Platform Developer II.
- Experience with Conga and Drawloop.
- Familiarity with governmental processes and compliance, including prior experience working with FedRAMP-compliant tools and environments.
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