Job Description
- Hourly pay: $70/hr
- Worksite: Leading medical institution (Remote: Open to candidates located in the United States)
- W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
- 40 hours/week, 3 Month Assignment
A leading medical institution is seeking a
Salesforce Developer to develop and administer Salesforce platform solutions, including AI agents and Service Cloud integrations, as part of a human resources customer experience initiative.
Salesforce Developer Responsibilities:- Develop and administer systems and tools on the Salesforce Core Platform, Service Cloud, and Experience Cloud to improve the HR customer experience, building robust Lightning app solutions for the service console, including flows, screens, and actions and recommendations strategies that automate workflows.
- Build and deploy autonomous AI agents using Salesforce Agentforce, including the trust layer, prompt templates, and flows, and use Salesforce Data Cloud to unify customer profiles and connect enterprise data to power AI decision-making.
- Architect complex Service Cloud solutions that integrate multiple systems, including Amazon Connect/AWS telephony voice channels and MuleSoft integrations, coordinating with IT teams and assessing the resources and time needed to deliver large strategic projects.
- Recommend Salesforce best practices and map the path for change from current practices, applying expertise to medium-sized projects or portions of large projects, selecting the right tools, methods, and techniques, and working closely with project managers and team leads.
- Create and document business requirements, use cases, and test cases with stakeholders, business users and analysts, partners, and vendor teams, translating between end users and technical experts and supporting end-user application enhancements.
Salesforce Developer Qualifications:- 5 years of experience as a Salesforce Administrator/Developer.
- 5 years of experience with Apex classes, Apex triggers, Batch Apex, Lightning Web Components (LWC), Visualforce, integrations (REST, SOAP, bulk, streaming API, Change Data Capture, Platform Events), Force.com API, SOQL, and SOSL.
- Salesforce/Agentforce certifications are preferred.
- Experience building and deploying autonomous AI agents with Salesforce Agentforce.
- Experience with Salesforce Data Cloud.
- Strong integration experience with Amazon Connect or AWS telephony ecosystems and Salesforce Service Cloud.
- Deep understanding of Salesforce architecture, processes, products, and best practices.
- Experience with MuleSoft integrations and building an ODS.
- Development experience with CSS, HTML, XML, JavaScript, jQuery, and SQL.
- Advanced software design and secure development skills, including object-oriented programming concepts.
Shift:(H)
