McKesson

Salesforce CRM Business Systems Analyst

McKesson$81K — $108K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of experience as a Business Systems Analyst with Salesforce CRM
  • Strong skills in requirements elicitation and stakeholder engagement
  • Familiarity with Salesforce Sales Cloud and Service Cloud features
  • Experience translating business requirements into functional specifications
  • Understanding of Agile methodologies and tools like Jira or Azure DevOps
  • Strong analytical and problem-solving skills
  • Effective communication with both business and technical audiences

Responsibilities

  • Elicit and document business requirements for Salesforce CRM initiatives
  • Translate business needs into functional and technical specifications
  • Collaborate with stakeholders to define solution scope and requirements
  • Facilitate user story development and backlog refinement
  • Support solution design with developers and architects
  • Conduct impact analysis to inform decision-making
  • Participate in system and user acceptance testing to ensure requirements are met

Benefits

  • Competitive compensation package
  • Annual bonus or long-term incentive opportunities
  • Comprehensive benefits package through Total Rewards program
  • Supportive team environment with opportunities for growth
  • Access to advanced tools and technologies
Full Job Description
Salesforce CRM Business Systems Analyst

Summary

We are seeking a Salesforce Business Systems Analyst to support the delivery of CRM solutions across Sales Cloud and Service Cloud. This role is responsible for eliciting, analyzing, and translating business requirements into scalable technology solutions, ensuring alignment with business objectives and enabling efficient, high-quality delivery of CRM capabilities.

What You'll Do
  • Elicit, analyze, and document business requirements for Salesforce Sales Cloud and Service Cloud initiatives
  • Translate business needs into detailed functional and technical specifications for development teams
  • Collaborate with business stakeholders, product owners, and IT teams to define solution scope and requirements
  • Facilitate requirements workshops, user story development, and backlog refinement
  • Support solution design by working closely with developers and architects to ensure feasibility and alignment
  • Conduct impact analysis and support decision-making by evaluating options and trade-offs
  • Participate in system, integration, and user acceptance testing (UAT), ensuring requirements are met
  • Ensure traceability between business requirements, design, and delivered solutions
  • Support data analysis, process mapping, and optimization of CRM workflows
  • Identify opportunities for process improvement, automation, and enhanced user experience
  • Ensure compliance with enterprise governance, security, and data standards
  • Collaborate across cross-functional teams to support successful project delivery
What You Bring
  • Experience as a Business Systems Analyst supporting Salesforce CRM (Sales and/or Service Cloud)
  • Strong skills in requirements elicitation, documentation, and stakeholder engagement
  • Familiarity with Salesforce platform capabilities, including objects, workflows, and reporting
  • Experience translating business requirements into user stories and functional specifications
  • Understanding of Agile delivery methodologies and tools (e.g., Jira, Azure DevOps)
  • Ability to perform impact analysis and support solution evaluation
  • Strong analytical thinking and problem-solving skills
  • Effective communication skills with both business and technical stakeholders
  • Ability to manage multiple priorities and work in a fast-paced environment
Minimum Requirements
  • Degree or equivalent experience
  • Typically requires 4+ years of relevant experience

Preferable Skills & Experience:
  • Salesforce certifications (e.g., Salesforce Administrator, Business Analyst certification)
  • Strong experience with Sales Cloud (Leads, Opportunities) and Service Cloud (Case Management, Omni-Channel)
  • Experience with process mapping, workflow design, and CRM optimization
  • Familiarity with data modeling, reporting, and data quality management in Salesforce
  • Exposure to integrations between Salesforce and enterprise systems
  • Experience working in Agile/Scrum delivery environments
  • Knowledge of CRM transformation or migration initiatives
  • Exposure to AI-driven CRM capabilities (e.g., Agentforce, Einstein features, etc.)
  • Experience working in large enterprise or regulated environments


We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$81,500 - $108,600

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

About McKesson

McKesson Corporation provides medicines, pharmaceutical supplies, information and care management products and services across the healthcare industry. The Company operates in two segments. The McKesson Distribution Solutions segment delivers ethical drugs, medical-surgical supplies and equipment and health and beauty care products throughout North America. This segment also provides specialty pharmaceutical solutions for biotech and pharmaceutical manufacturers, sells financial, operational and clinical solutions for pharmacies (retail, hospital, long-term care) and provides consulting, outsourcing and other services. The McKesson Technology Solutions segment delivers enterprise-wide clinical, patient care, financial, supply chain, strategic management and software solutions. In July 2011, the Company acquired Portico Systems from Safeguard Scientifics, Inc. On March 25, 2012, it acquired the independent banner and franchise businesses of Katz Group Canada Inc. McKesson Distribution Solutions delivers pharmaceuticals to retail pharmacies and institutional providers like hospitals and health systems. They operate pharmaceutical distribution centers across the country, serving customers in all 50 states. They also deliver a comprehensive offering of health care products, technology, equipment and related services to the alternate site market, including physician offices, surgery centers, long-term care facilities and home care businesses across the country. McKesson is currently the largest pharmaceutical distributor in North America. McKesson also operates McKesson Canada and has an equity holding in Nadro, a leading distributor in Mexico.

McKesson Careers

Join McKesson, a leading global healthcare company, and be part of a team that is redefining the future of healthcare. With a variety of job opportunities available, McKesson is the perfect place to advance your career, whether you're a seasoned professional or just starting out. Work You’ll Do At McKesson, we are committed to improving care in every setting—one product, one partner, one patient at a time. We’re seeking talented professionals to join our team and contribute to a culture of innovation, diversity, and leadership. Our employees are driven by a deep sense of purpose and a desire for continuous growth and improvement. Empower Your Future in Healthcare With positions ranging from internships to leadership roles, McKesson offers unparalleled employment opportunities to develop your skills and advance your career. Our commitment to diversity training ensures that all team members have the opportunity to thrive. Join a team where your skills will be honed, your professional growth will be supported, and where you can genuinely see the difference you make in the lives of patients around the world. Innovative Work Environment McKesson is at the forefront of healthcare innovation. Our team is constantly exploring new ways to improve patient outcomes and streamline care processes. This commitment to innovation is what sets us apart and what makes McKesson an exciting place to work. Career Development and Benefits McKesson believes in nurturing the potential of its employees through robust career development programs and comprehensive benefits designed to support your life and well-being. From leadership training to health and wellness benefits, we ensure our team members are equipped to meet their professional and personal goals. Explore Job Opportunities Whether you’re looking for an internship to kickstart your career, or a senior position to utilize your extensive experience, McKesson offers a range of opportunities. Explore our open positions and find where you can make a difference at McKesson. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take the next step in their careers. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Networking and Professional Growth At McKesson, networking and professional growth are part of our everyday environment. We encourage our employees to connect, share, and learn from each other to foster personal and professional development. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at McKesson. Join McKesson today and be part of a team that is dedicated to shaping the future of healthcare.
Learn more about McKesson
Size
58,000 employees
Market Cap
$53.7 billion
Industry
Net Income
-$4.1 billion
Founded
1833
5 Year Trend
+5.9%
Revenue
$237.6 billion
NASDAQ

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