KeyBank

Salesforce Commercial Servicing & Onboarding Tech Lead

KeyBank$96K — $181K *
US-AnywhereRemote in United States
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science or equivalent experience
  • 7+ years of overall IT experience
  • 5+ years of hands-on Salesforce platform experience with a focus on Service Cloud
  • Proven leadership in driving engineering outcomes independently
  • Strong skills in technical design and architecture for Salesforce implementations
  • Experience with Salesforce configuration and custom development including AI tools
  • Familiarity with Agile delivery methodologies and full SDLC ownership

Responsibilities

  • Lead the technical design and implementation of Salesforce solutions for onboarding and servicing
  • Own solution architecture and technical decision-making for delivery portfolios
  • Perform design and code reviews ensuring quality and alignment with standards
  • Drive hands-on development for complex Salesforce features
  • Lead proof-of-concept efforts for new capabilities
  • Build deep expertise in Commercial Banking onboarding processes
  • Stay updated with Salesforce platform releases and emerging capabilities

Benefits

  • Opportunity to build a critical Salesforce capability for Commercial Banking
  • Establish as a trusted technical domain expert
  • Influence technical direction for a high-impact portfolio
  • Grow leadership skills with a path to team leadership
  • Work with emerging Salesforce AI and automation technologies
  • Contribute to building sustainable internal technical capability
Full Job Description

Location:

4910 Tiedeman Road, Brooklyn Ohio

Location:

Mobile - In office 2 days a week.


Position Summary
KeyBank is seeking a Salesforce Commercial Servicing & Onboarding Tech Lead to provide hands-on technical leadership for Commercial onboarding and servicing delivery squads. This role will own end-to-end technical design, build quality, and solution delivery for Salesforce Service Cloud and Experience Cloud platforms supporting Commercial Banking operations.
This is a full-time technical leadership role focused on building durable internal Salesforce domain expertise and reducing dependency on contractor heavy delivery teams. The successful candidate will drive engineering excellence, lead technical discussions independently, set technical direction, and partner closely with business stakeholders, product owners, enterprise architecture, and operations teams. This role offers a path to team leadership as the team and delivery portfolio mature.

About the Role
The Salesforce Commercial Servicing & Onboarding Tech Lead will:
  • Provide hands-on technical leadership for Commercial onboarding and servicing delivery squads
  • Own technical design, architecture, and code quality for Service Cloud and Experience Cloud solutions
  • Lead engineering discussions, drive design reviews, and set technical standards
  • Partner with business stakeholders to translate requirements into scalable technical solutions
  • Reduce contractor dependency by building sustainable internal technical capability and expertise
  • Mentor engineers and foster a culture of technical excellence and continuous improvement
  • Grow into formal team leadership responsibility as the team and portfolio expand

Key Responsibilities
Technical Leadership & Delivery
  • Lead technical design and implementation of Salesforce Service Cloud and Experience Cloud solutions for Commercial onboarding and servicing workflows
  • Own solution architecture, technical decision-making, and technical risk management for the delivery portfolio
  • Perform design and code reviews to ensure quality, maintainability, scalability, and alignment with enterprise standards
  • Drive hands-on development for complex features and technical challenges
  • Lead proof-of-concept efforts and technical feasibility assessments for new capabilities
  • Ensure adherence to Salesforce best practices, coding standards, and platform governance

Platform & Domain Expertise
  • Build deep expertise in Commercial Banking onboarding and servicing business processes
  • Design solutions leveraging Service Cloud capabilities including case management, omni-channel routing, knowledge management, and service console
  • Design and deliver client-facing and employee-facing experiences using Experience Cloud (Communities)
  • Support integration design and data synchronization with upstream and downstream enterprise systems
  • Stay current with Salesforce platform releases, features, and emerging capabilities

Stakeholder & Cross-Functional Partnership
  • Partner closely with business stakeholders, operations leaders, and product owners to align technology delivery with business outcomes
  • Collaborate with enterprise architecture, data, security, and risk partners to ensure compliant, scalable solutions
  • Communicate technical concepts clearly and effectively to non-technical audiences
  • Manage technical dependencies and coordinate with integration, infrastructure, and vendor teams
  • Build trust-based relationships across Commercial Banking, Technology, and Operations teams

Team Leadership & Talent Development
  • Provide day-to-day technical leadership and mentorship to delivery squad engineers
  • Lead engineering discussions, technical grooming, and delivery planning
  • Foster collaboration, knowledge sharing, and continuous improvement within the squad
  • Support onboarding and skills development for new team members
  • Grow capability to lead a team over time

Innovation & Emerging Capabilities
  • Partner with product and architecture teams to design solutions leveraging Salesforce AI capabilities (Agentforce, Data Cloud / Data 360)
  • Demonstrate willingness to learn and enable emerging platform capabilities
  • Identify opportunities to improve efficiency, user experience, and operational outcomes through platform innovation
  • Support responsible AI adoption aligned with enterprise governance and Model Risk frameworks
Required Qualifications
  • Bachelor's degree in Computer Science or equivalent practical experience
  • 7+ years of overall IT experience
  • 5+ years of hands-on Salesforce platform experience with strong emphasis on Service Cloud
  • Proven ability to lead technical teams and drive engineering outcomes independently
  • Strong technical design and architecture skills for complex Salesforce implementations
  • Experience with Salesforce configuration and custom development including AI assisted build (Apex, Lightning Web Components, Flows, APIs)
  • Experience with Agile delivery methodologies and full SDLC ownership
  • Strong communication skills and ability to partner effectively with business and technical stakeholders
  • Demonstrated ability to translate business requirements into scalable, maintainable technical solutions

Preferred Qualifications
  • Salesforce certifications including:
    • Salesforce Certified Platform Developer I and/or II
    • Salesforce Certified Service Cloud Consultant
    • Salesforce Certified Administrator
    • Salesforce AI-related certifications (e.g., AI Specialist, Einstein Analytics)
  • Experience with Salesforce Experience Cloud (Communities) design and implementation
  • Experience supporting Financial Services or Commercial Banking platforms
  • Knowledge of Salesforce AI capabilities (Agentforce, Data Cloud, Einstein AI) with willingness to learn and enable
  • Experience with integration platforms, APIs, and enterprise data architecture
  • Familiarity with DevOps tools and release management practices (CI/CD, version control, deployment automation)
  • Prior mentorship, coaching, or informal team leadership experience

Why Join KeyBank
This role offers the opportunity to:
  • Build a critical Salesforce capability supporting Commercial Banking operations
  • Establish yourself as a technical domain expert and trusted partner to the business
  • Shape technical direction and standards for a high-impact delivery portfolio
  • Grow your leadership skills with a path to team leadership
  • Work with emerging Salesforce AI and automation capabilities
  • Contribute to reducing contractor dependency and building sustainable internal capability
Core Competencies
  • All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 09/25/2026

About KeyBank

Shockingly, nearly 9-in-10 people who get their real estate license in America fail. We're solving that problem; And doing it while increasing profitability for the brokerage. Through technology, business automation, and a team approach we have created a system where agents focus solely on working with clients and closing deals.

KeyBank Careers

Joining KeyBank means stepping into a world of professional growth and innovation, where job opportunities abound in an environment that values leadership, diversity, and forward-thinking. As a member of our team, you will be part of a company that's committed to empowering your career journey while contributing to the financial wellness of our communities.

Work You'll Do

At KeyBank, we're not just in the business of banking; we're in the business of helping individuals and communities thrive. By joining our team, you will have the chance to be part of a culture that celebrates diversity and fosters leadership and professional development. Whether you're looking for a position in customer service, IT, finance, or management, KeyBank offers a variety of roles suited to your skills and career aspirations.

Innovate and Lead

KeyBank stands at the intersection of finance and innovation. Our employees are encouraged to lead with creativity and integrity, driving solutions that make a real difference. With a focus on digital transformation and sustainable growth, your work at KeyBank will challenge the status quo and encourage you to explore new ideas.

Grow Your Career

Career growth at KeyBank is not just a possibility—it's a priority. We are dedicated to your professional development through comprehensive training programs, leadership workshops, and continuous learning opportunities. Our commitment to your growth is matched by our dedication to inclusion, ensuring all voices are heard and valued.

Be Part of a Great Team

Our team at KeyBank is our strongest asset. We believe in using our collective skills to foster an environment of innovation and collaboration. Join us and connect with colleagues who are just as passionate and driven as you are. Through teamwork, we achieve exceptional results and push the boundaries of what's possible in the banking sector.

Internship and Employment Opportunities

For those starting their careers, KeyBank offers robust internship and employment opportunities that provide a solid foundation in the financial industry. Interns at KeyBank gain hands-on experience, beneficial networking connections, and insights into our day-to-day operations, setting the stage for a successful career.

Benefits and Culture

KeyBank is committed to offering benefits that enhance your life and well-being. From healthcare to retirement plans, and flexible working conditions, we ensure our employees are well taken care of. More than just benefits, our company culture is built on respect, integrity, and accountability—values that guide us in making a positive impact on our clients and communities.

Join Our Team

Explore the job opportunities at KeyBank and find the right fit for your skills and interests. We are continuously hiring and looking for individuals who are curious, innovative, and ready to make a difference. Prepare your resume, ace your interview, and join a team that's dedicated to your success and to transforming the landscape of banking.

Stay Connected

Keep up to date with the latest career tips, industry insights, and company news by following our careers blog. Personalize your experience by subscribing to job alert emails tailored to your preferences, and discover the exciting and rewarding career opportunities that await at KeyBank.

Search KeyBank Jobs

Ready to take the next step in your career? Search open positions at KeyBank that match your skills and interests. We look for passionate, creative, and solution-driven team players who are ready to grow and succeed in a dynamic and supportive environment.

SEARCH KEYBANK JOBS

Join KeyBank and be part of a company where your career is as important to us as it is to you. Together, let's unlock opportunities for growth, innovation, and meaningful impact in the financial world.
Learn more about KeyBank
Size
17,110 employees
Market Cap
$16 billion
Industry
Net Income
$1.3 billion
Founded
1825
5 Year Trend
+5.6%
NASDAQ

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