ROLE: Business Systems Administrator
Location: United States, Remote
This is a fully remote opportunity and can be worked from any location in the United States.
THE OPPORTUNITYAt Salesloft, our
Business Systems Administrator, Customer Experience is critical to our company's success. You will be a key member of our fast-growing and high-performing Business Systems team and will lead generating, scoping, solutioning, and executing process and efficiency improvement efforts across customer-focused systems. You will have a passionate, capable team supporting you.
You will be responsible for the support, development, and maintenance of Salesforce and its related Customer Experience systems. You must own the pursuit of a world-class technology experience for our customers, while enabling scale and efficiency for internal customer experience teams - Support, Services, and Success. You need to have pride in the work you do and a passion for customer support and success.
On a day to day basis, you will:
- Work with Services, Success, and Support teams to identify manual process that can be automated
- Scope, Plan, Recommend, and Deliver system solutions that help these teams meet their Objectives and Key Results
- Play a leading role in the exploration, design, build, delivery, and support of a redesigned and improved Customer Hub
This role lives at the heart of how we Make Your Mark: you'll treat systems administration as a discipline - automating, documenting, and fixing root causes so the same issues don't recur. And in the spirit of how we are Customer Inspired - where every decision has a true north, and it's our customer - you'll administer access and configuration as the security controls they are, protecting the company and the data customers trust us with.
WHAT WE'RE LOOKING FORWe are seeking a Salesforce CRM, and related customer experience systems, expert. Someone that can see the big picture, future state but has a keen eye for details. You will have a knack for spotting opportunities to improve systems and process, and are excited to work cross-functionally to make it happen. You are passionate to build relationships to help others succeed.
If you're looking for an opportunity to learn more, do more, and become more, then becoming aBusiness Systems Administrator is the career path for you!
THE TEAMOur Salesloft's Revenue Operations team is comprised of seasoned and up-and-coming operational experts.
Values: Move as One, Evidence over Ego, Lead from the Front, Make Your Mark, Customer-Inspired.
The Revenue Operations team consists of team members that work with Sales, Marketing, Customer Services, Finance, and IT to create systems to more efficiently prospect, forecast, close, onboard, and support customers. Team members conceptualize the strategic priorities for the company, develop execution plans, execute plans cross-functionally, and operationalize executed strategies for continuous improvement.
THE SKILL SET- Bachelor's degree
- 3+ years experience in a related role, Software (SaaS) experience is a plus
- 2-3 years experience administering Salesforce Service Cloud, Salesforce Knowledge, Live Agent, and Customer Communities preferred
- Salesforce Administrator certification is required
- Salesforce Service Cloud Consultant certification is a plus
- Demonstrated experience designing, revising and managing Salesforce Flows
- Ability to lead teams through change management and business transformations
- Excellent project management skills and the ability to collaborate with management and others in the company
- Disciplined, flexible, and autonomous work habits; we don't micromanage
- Understanding of the SaaS business model and culture is a plus
At Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.
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