About the Role:God's Love has recently transitioned our client, production and delivery management system to Salesforce. During this time of change, we have identified a strong need to insource our overall technical vision, architecture and strategy of our Salesforce build to ensure its long-term health.
Reporting to the Vice President of Information Technology and Digital Solutions, the Salesforce Architect will be responsible for short and long-term roadmaps of the organization's Salesforce platform and will ensure that Salesforce effectively supports service delivery, production, inventory, and CRM needs while remaining scalable, secure, and aligned with the mission of God's Love.
This role will supervise the existing Salesforce Administrator and will work closely with that individual along with Systems and Organizational Leadership and Department Leads to translate business needs into sustainable technical solutions. The Salesforce Architect will own platform design, complex integrations, data architecture, and governance.
God's Love utilizes Non-Profit Cloud, Field Service Lightning, Goldfinch Cloud Solutions and Formstack.
We are a HIPAA Covered Entity and comply with HIPAA and related security standards.
Responsibilities:Salesforce Architecture & Platform Strategy
- Own the end-to-end Salesforce architecture across CRM, service delivery, production, inventory and van delivery workflows.
- Design scalable solutions using Salesforce best practices, leveraging standards for the data model, the security model, automation, and integration.
- Define and maintain architectural standards, documentation, and technical roadmaps.
- Evaluate new Salesforce features and releases; recommend adoption aligned with organizational priorities.
- Ensure data quality, integrity, and lifecycle management across systems.
Solution Design & Implementation
- Translate business and program requirements into technical designs.
- Review existing solution, recommend updates and design complex solutions involving:
- Custom objects and data models.
- Advanced automation (both Flows and Apex).
- Reporting and analytics.
- Integration of FSL, Goldfinch, and Formstack packages, as well as additional recommended third-party applications.
- Review and approve solution designs and configurations created by the Salesforce Administrator, consultants or others.
Security, Compliance & Governance
- Collaborate with Consulting Chief Information Security Officer and Compliance Officer to implement Salesforce security models in a HIPAA covered organization.
- Establish, execute and maintain governance processes for changes, releases, and technical debt management.
Collaboration & Leadership
- Serve as the technical Salesforce lead and trusted advisor to leadership and stakeholders.
- Collaborate with department leads across the organization to clarify opportunities and challenges, with consideration to existing architecture, in order to provide solutions that are sustainable in the long term.
- Supervise and partner closely with the Salesforce Administrator, providing guidance, mentorship, and architectural oversight.
- Collaborate with vendors and consultants; review deliverables for quality and alignment with standards.
- Support change management and user adoption by ensuring solutions are intuitive and sustainable.
About You:You are highly motivated, empathetic, and client-focused with a strong desire to support our mission. You are seeking an opportunity that allows you to engage in continuous improvement and problem-solving in a team-oriented environment.
Qualifications:- 5+ years of hands-on Salesforce experience, including architecture or senior technical roles.
- Proven experience designing complex Salesforce solutions beyond basic configuration.
- Deep understanding of:
- Salesforce data modeling and security.
- Declarative automation (Flow).
- Programmatic capabilities (Apex, SOQL) at an architectural level.
- Integration patterns and APIs.
- Ability to leverage tools to review and analyze Apex code, and to make recommendations for improvement.
- Strong ability to translate business needs into technical designs.
- Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Preferred:- Hands-on experience with Salesforce Nonprofit Cloud.
- Experience with at least one Salesforce industry cloud/vertical, such as Health Cloud, Financial Services Cloud, Public Sector Solutions or Marketing Cloud, with the ability to translate industry best practices into a nonprofit context.
- Experience taking ownership of Salesforce implementations post-launch, including stabilization, optimization, and long-term platform stewardship.
- Salesforce Architect certifications (e.g., Application Architect, System Architect, or domain-specific certs).
- Experience in nonprofit, government, healthcare, or human services environments.
- Familiarity with data privacy, consent management, and compliance considerations common to regulated industries.
- Experience working in lean IT teams with limited resources.
