Salesforce AdministratorJob Summary Salas O'Brien is seeking a Salesforce Administrator to support the ongoing administration, improvement, and adoption of the Salesforce platform. Reporting to the Technology Manager, this role gathers business requirements, evaluates user feedback, and translates operational needs into scalable, user-focused solutions aligned with business objectives.
The Salesforce Administrator manages user access and support, configuration, data quality, training, documentation, and platform governance while collaborating closely with the in-house Salesforce Developer on enhancements, integrations, and technical solutions. Success in this role requires strong knowledge of Salesforce and Certinia, sound judgment in prioritizing and communicating work, and the ability to explain technical concepts and design options clearly to stakeholders at all levels.
Responsibilities - Platform Administration: Administer Salesforce users, licenses, roles, profiles, permission sets, public groups, organization-wide defaults, sharing rules, and user onboarding and deactivation.
- Configuration: Configure and maintain Salesforce objects, fields, page layouts, record types, Dynamic Forms, actions, applications, Flow automation, approval processes, reports, dashboards, and mobile functionality.
- Business Requirements: Gather and document business requirements and translate them into scalable, maintainable Salesforce solutions.
- Release and Environment Management: Manage sandbox environments and support the testing, deployment, validation, and documentation of configuration changes.
- Data Quality: Maintain data quality through data standards, validation rules, duplicate management, imports, exports, audits, and appropriate automation.
- System Maintenance: Perform proactive security and access reviews, release-readiness activities, configuration reviews, and monitoring of automation and recurring errors.
- User Support: Manage and resolve user support requests, troubleshoot issues, and escalate defects or development needs as appropriate.
- Roadmap and Governance: Assess enhancement requests, coordinate approved changes, and follow established change-management and governance standards.
- Testing, Training, and Communication: Coordinate user acceptance and regression testing, release communications, training, and documentation for platform changes.
- Adoption: Monitor user adoption and system usage and recommend improvements to processes, training, and system design.
- Collaboration and Integrations: Partner with the in-house Salesforce Developer and relevant stakeholders on integrations, connected applications, technical design, testing, deployment, and troubleshooting.
- Third-Party Applications: Support integrated applications, including MuleSoft, Conga, Egnyte, Concur, and similar business systems.
Qualifications and Experience - Educational Background: Bachelor's degree in information systems, computer science, business, or a related field, or an equivalent combination of education and relevant experience.
- Experience: At least two years of Salesforce administration experience, including hands-on configuration of automation, security and access controls, objects, fields, page layouts, record types, applications, reports, and dashboards.
- Certification: Salesforce Administrator certification preferred.
- Preferred Experience: Experience with Certinia and integrated third-party applications such as MuleSoft, Conga, Egnyte, and Concur.
- Technical Knowledge: Proficiency in Salesforce administration and declarative configuration, including Flow automation, security, access controls, reports, and dashboards.
- Data and Release Management: Knowledge of data-quality management, data imports and exports, testing, release management, and change governance.
- Business Analysis: Ability to gather and translate business requirements into scalable, best-practice solutions.
- Problem Solving: Strong troubleshooting, analytical, critical-thinking, and attention-to-detail skills.
- Communication and Collaboration: Ability to communicate clearly, collaborate with developers and integration owners, and build effective relationships with stakeholders at all levels.
- Training and Documentation: Ability to train users and stakeholders and create clear technical and process documentation.
- Adaptability: Responsiveness and willingness to adjust priorities in a changing environment.
Location and Travel - Work Environment: Professional office or remote-work environment with routine use of standard office equipment. The essential functions of the position must be performed with or without reasonable accommodation.
- Location: Employees located in the Dallas-Fort Worth or Houston areas are expected to work from a Salas O'Brien office approximately one day per week. Employees outside those areas may work remotely.
- Travel: Occasional travel to the Dallas-Fort Worth or Houston office may be required for meetings, training, or other business needs.
Compensation & Benefits The expected base salary range for this role is $75,000 - $100,000 USD per year. Actual compensation will be determined based on a number of factors including skills, experience, qualifications, and location.
This role is also eligible for performance-based bonuses and a comprehensive U.S.-based benefits package, including:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and company holidays
- Wellness programs and employee assistance resources
- Professional development support
For more information, visit our full benefits overview at salasobrien.com/benefits/.
