Our IT team is looking for a
Salesforce Administrator focused to help develop their enterprise CRM capabilities. You should enjoy working with a talented team of individuals, with diverse skills and experiences, who strive to excel in delivering software solutions that help enable the organization's strategic objectives.
The team is deeply engaged in a multi-phase transformational project to unify our Veterinary Software CRM experience within IDEXX's enterprise Salesforce instance. You would be joining a delivery team of six individuals with a focus of leveraging Salesforce capabilities to innovate while retiring legacy systems.
In This Role: - You will perform Salesforce administrator functions including maintenance/updates, system backups, security, roles, profiles, sharing rules, workflows, custom reports, dashboards and groups.
- You will develop, implement, and support enterprise custom and packaged applications and other internal software programs used by end users in the organization. You'll also perform a variety of systems related analytical activities to support application functionality, availability and performance.
- Analyze, understand, and translate business needs into technical configurations that administrators and developers can use as guidelines for configuration and/or programming work.
- Configure Salesforce to satisfy business requirements. Provide daily system/application administration. Maintain system and application backup/recovery and patching. Manage access and security of the systems and applications. Monitor and proactively support system/application capacity planning and stability.
- Assess technical requirements of requests and scope for projects and communicate results to the business clients, project teams, and IT counterparts
What you will need to succeed:- 3 to 5 years of experience in performing Salesforce administrator functions and working with Salesforce build tools (e.g. Salesforce DX, Github, Github Actions etc.).
- Salesforce configuration experience.
- Experience with Sales Cloud & Service Cloud, and Experience Cloud is a plus
- Experience integrating Service Cloud with Telephony Systems (i.e. Genesys Cloud)
- Experience with Agentforce is a plus
- Demonstrated ability to work in a complex and highly-integrated Salesforce implementation
- Bachelor's degree or equivalent combination of education and experience required.
- Strong communication skills, both verbal and written, including the ability to translate technical subject matter to non-technical audiences
- Excellent problem-solving skills as well as exceptional customer service as well as business relationship-building skills required.
- Ability to work independently and within teams.
Location: We are looking for someone to be driving distance to our Westbrook, Maine HQ, where we offer a flexible, hybrid environment of only 8 days per month on site.
What you can expect from us: - Base annual salary target: $90000 - $100000 (yes, we do have flexibility if needed)
- Opportunity for annual cash bonus
- Health / Dental / Vision Benefits Day-One
- 5% matching 401k
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
