Salesforce Administrator

Job Profile:
Applications Developer 2

Job Family:
IT Applications

Time Type:
Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Assists in design, development, and troubleshooting software and applications in support of establishing a sustainable institutional technological infrastructure.

Job Description:

Are you an experienced Salesforce administrator who thrives in a high-demand environment and takes pride in delivering reliable, well-designed solutions? Do you enjoy partnering with stakeholders to translate real operational needs into scalable Salesforce functionality? If so, keep reading below for this Salesforce Administrator opportunity!

We are seeking a highly capable Salesforce Administrator to join our Product and UX Technology team to support and advance a large, complex Salesforce ecosystem serving recruitment and enrollment stakeholders across the University. You will be a senior individual contributor reporting directly to Salesforce leadership.

Every day you will make a difference in the lives of others by being hands-on and execution-focused, with primary responsibility for declarative configuration, backlog and ticket execution, and day-to-day system enhancement. You will partner closely with stakeholders, provide informed advisory guidance, and independently drive assigned work forward by setting a strong standard for quality, reliability, and follow-through.

Essential Duties:

Salesforce System Administration and Configuration

• Serve as an administrator responsible for configuring, maintaining, and enhancing Salesforce functionality in support of recruitment and enrollment operations.
• Maintain and improve automation, data stewardship processes, and overall system reliability in an environment with ongoing demand and a sizable backlog.

Solution Design and Delivery

• Implement scalable, maintainable declarative solutions aligned with business needs and platform best practices, with guidance from senior team members on more complex design decisions.
• Translate business requirements into practical Salesforce solutions, asking thoughtful questions and recommending approaches.
• Support assigned projects and enhancements from intake through delivery, coordinating with other Salesforce team members and stakeholders, and escalating complex decisions as needed.

Stakeholder Engagement & Cross-functional Collaboration

• Partner with front-line recruitment teams and enrollment leadership, along with data and marketing stakeholders.
• Contribute to the ongoing expansion of recruitment use cases into an established Salesforce environment.

Data Management & Quality

• Support data quality efforts including deduplication, data hygiene, and selective use of ETL tools such as Data Loader, Workbench, DemandTools, and Salesforce Inspector.

Documentation & Release Management

• Maintain system and process documentation in alignment with University standards and team practices.
• Participate in release activities and deployments, including occasional after-hours work as required.

General Responsibilities

• Assume or coordinate other duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Desired Qualifications:

• Bachelor's degree in a related field.
• Experience administering Salesforce in a production environment.
• Experience supporting Salesforce Sales and Service Clouds.
• Demonstrated working knowledge of declarative Salesforce development, including configuration, automation, reporting, dashboards, and user management.
• Experience supporting data models, with attention to relationships, reporting needs, and data integrity.
• Experience creating clear, accurate documentation.
• Demonstrated ability to gather requirements, analyze business processes, and deliver effective Salesforce solutions.
• Demonstrated ability to manage multiple priorities in a high-demand environment while maintaining attention to detail and quality.
• Evidence of strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Evidence of Salesforce Certified Platform Administrator I.
• Evidence of Salesforce Platform Administrator II and/or Salesforce Platform App Builder certification is a plus.
• Experience working with DevOps and CI/CD tools such as Gearset.

NOTE: Please answer the following questions in your cover letter:

• Describe a Salesforce configuration, automation, or enhancement you built to solve a specific business problem. What was the problem, and how did your solution address it? Be as specific as possible.
• How do you approach prioritizing and managing your workload when supporting multiple stakeholders with competing requests?

Salary & Benefits:

$83,000 - $100,000 per year; offer dependent upon experience

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment:

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid work schedules, subject to approvals per ASU policy.

Driving Requirement:
Driving is not required for this position.

Location:
Off-Campus: Scottsdale

Funding:
No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.