Your rolePosition Summary:The Sales Support Specialist plays a key role in supporting Account Management and delivering an exceptional customer experience in a fast-paced, highly customer-focused environment. This position serves as a central point of coordination between customers, Sales, Customer Service, Fragrance Development, Applications, and other internal teams to ensure projects move forward accurately and on time.
The ideal candidate is highly organized, responsive, resilient, and comfortable managing multiple priorities, tight deadlines, and changing customer needs. Success in this role requires strong follow-through, attention to detail, a sense of urgency, and the ability to remain professional and solutions-focused when navigating challenging situations.
- Manage multiple projects simultaneously, ensuring deliverables and key milestones are met.
- Manage project entry, Sales-confirmed pricing, resample requests, and system updates.
- Partner with Customer Service to ensure pricing and system records are accurate and current for purchase orders.
- Recognize when issues require escalation and escalate to Account Management or the appropriate internal team.
- Request and coordinate customer samples, including oils and applications.
- Serve as a key point of contact for client and project information, including project updates, samples, benchmark requests, regulatory documentation, pricing, tracking, deadlines, client feedback, and customer complaints, communicating information to internal teams as needed.
- Coordinate preparation for sales meetings and presentations in partnership with the Account Executive.
- Develop and manage project timelines, maintaining communication with internal departments throughout the project lifecycle.
- Partner with Sales to manage project status and document client feedback on active projects in the project system.
- Support the budget entry process.
- Attend client meetings as required.
- Maintain accurate and up-to-date client records within the system.
- Participate in panel testing, training sessions, meetings, skill-building, and professional development.
- Provide backup support for other Sales Support Specialists during absences.
- Label and record bases and benchmarks and provide them to the Fragrance Development Team and Applications Lab.
- Coordinate the nationalization process.
About youRequirements - High school diploma required; Bachelor's degree preferred.
- 1-3 years of administrative, sales support, project coordination, or related experience preferred.
- Resourceful, reliable, and self-motivated, with the ability to work independently and see tasks and projects through to completion.
- Ability to thrive in a fast-paced, customer-focused environment while managing changing priorities.
- Excellent verbal and written communication skills.
- Comfortable working in a professional office environment 4 days per week.
- Strong customer focus and interpersonal skills, with the ability to professionally navigate challenging situations.
- Proficiency in Microsoft Excel, PowerPoint, and Outlook.
- Strong team player with a focus on collaboration and team success.
- Strong project coordination skills with excellent follow-through and attention to detail.
- Ability to build strong internal and external working relationships across functions and organizational levels.
- Excellent time management and organizational skills, with the ability to prioritize multiple projects, requests, and deadlines.
Our offerBecome part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.
