0-6+ months of sales or customer service experience
Knowledge of cold call sales techniques and persuasive communication
Ability to travel within assigned territories using a reliable personal vehicle
Capacity to work outdoors for extended periods in any season or weather
Familiarity with computer operating systems and communications devices
Valid driver's license with a satisfactory driving record
Responsibilities
Drive new customer acquisition through door-to-door sales in assigned MDU properties
Support efforts to simplify and enhance customer experience
Meet or exceed monthly sales performance targets
Generate incremental revenue from existing customers by adding new services
Respond to customer problems and complaints according to company policy
Maintain knowledge of competitors' activities and inform management of changes
Attend and contribute to sales meetings and training programs
Complete necessary documentation for sales activities accurately
Collect and account for funds according to company policy
Benefits
Flexible work hours including evenings and weekends
Opportunity for career advancement within the company
Comprehensive training and support for new hires
Access to company resources and tools for sales success
Dynamic work environment with outdoor activities
Full Job Description
Job Summary
Imagine building meaningful connections by helping connect people and communities by acquiring new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 49 or fewer doors. Achieve this exclusively through door-to-door sales of Spectrum's connectivity services, using a consultative sales approach to understand customer needs and consistently meet or exceed assigned sales performance targets.
Responsibilities
How You'll Make an Impact
Drive new customer acquisition by conducting door-to-door sales in assigned non-bulk multi-dwelling unit properties with 49 or fewer doors.
Actively and consistently support all efforts to simplify and enhance customer experience.
Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance.
Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties.
Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved.
Maintain a well-informed knowledge base of competitors' activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions.
Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results.
Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes.
Collect and account for funds and provide receipts according to Company policy and guidelines
Working Conditions
Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather
Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)
Exposure to moderate noise levels
Must be able to work evenings, weekends, holidays, and split days off
Qualifications
What You'll Bring to Spectrum
Required Qualifications
Education
High School Diploma or equivalent work experience
Experience
0-6+ months of sales or customer service experience
Skills
Knowledge of cold call sales techniques and persuasive communication
Ability to travel within assigned territories using a reliable personal vehicle, including during inclement weather
Capacity to work outdoors for extended periods in any season or weather
Familiarity with computer operating systems, consumer and commercial communications devices such as smartphones, routers and wireless equipment, and computer software applications
Valid driver's license with a satisfactory driving record meeting Spectrum standards
Preferred Qualifications
Experience
1+ years of sales or relevant work experience
Skills
Understanding of communications technologies and services, particularly data networking fundamentals
Knowledge of cable or telecommunications services
Experience educating consumers about products and services
Success in sales, prospecting or cold calling, with direct sales experience preferred
