* Please note: The internal deadline for applications is Oct. 6th, 2026.
Background and ContextThe Commercial Digital Services Value Pool, within Haleon's Digital & Technology Function, is a large-scale enterprise transformation portfolio designed to unlock more than 3250m in commercial benefits over 3-5 years, powered by over 3100m of targeted digital investment. The portfolio spans four strategic pillars:
• Investment Effectiveness - prioritising digital and technology spend against the highest-value opportunities.
• Go-to-Market & Pharmacy Transformation - modernising commercial execution models and elevating the pharmacy channel.
• Salesforce of the Future - equipping field teams with advanced digital tools, insights, and data-driven ways of working.
• Digital Experiences - enabling seamless, personalised customer and patient interactions through best-in-class digital capabilities.
Product Experience Design is responsible for defining how Haleon creates value through digital products, services and experiences. Bringing together Product Strategy, Experience Strategy, Service Design, Research and Experience Design, the function shapes how consumers, customers, experts and colleagues engage with Haleon across every touchpoint.
The team defines the future-state experience ecosystem across content, media, data, platforms, personalisation and intelligent services, ensuring enterprise investments translate into experiences that people actively choose to use, trust and return to. Product Experience Design acts as both a strategic partner and design authority across Digital & Technology, helping shape product direction, experience standards and future growth opportunities.
About the roleThe Sales Rep Experience Manager is responsible for defining the future experience strategy for Haleon's sales representatives globally.
The role focuses on understanding how sales representatives interact with customers, processes, data, tools and content in order to identify opportunities that improve effectiveness, engagement and customer outcomes.
Through research, service design and innovation, the role defines future-state experiences that enable sales representatives to create greater value for customers and the business.
Role ResponsibilitiesCustomer & Colleague Insight- Develop deep understanding of sales representative needs, behaviours and challenges.
- Conduct research with field teams and key stakeholders.
- Define personas, behavioural profiles and audience frameworks.
- Analyse operational challenges and identify strategic improvement opportunities.
- Translate research findings into clear strategic recommendations.
Journey Mapping & Experience Design- Map end-to-end sales representative journeys across planning, preparation, engagement and follow-up activities.
- Identify pain points, inefficiencies and moments that matter.
- Develop future-state journeys, service models and experience concepts.
- Prioritise experience opportunities that improve effectiveness and engagement outcomes.
Opportunity Identification- Identify strategic opportunities that address both colleague and business needs.
- Facilitate opportunity assessment and strategic analysis activities.
- Evaluate ideas against business goals, user desirability and enterprise strategy.
- Conduct SWOT and opportunity assessments.
- Build prioritised recommendations for further exploration.
Discovery & Governance- Support discovery intake and prioritisation activities.
- Prepare Stage Gate documentation and strategic recommendations.
- Facilitate stakeholder alignment sessions and pre-governance reviews.
- Support investment discussions through research and business insight.
Strategic Alignment & Architecture- Engage Architecture and Technology teams to assess potential opportunities.
- Contribute to current-state and future-state capability assessments.
- Identify opportunities for capability reuse and cross-programme alignment.
- Support future-state process and experience design work.
Innovation & Experimentation- Test assumptions and hypotheses around effectiveness, experience quality and adoption.
- Validate concepts with users and stakeholders.
- Explore opportunities involving automation, AI and emerging technologies.
- Use experimentation and learning to refine future experience direction.
Basic Qualifications:• Experience in sales enablement, customer experience, product experience, commercial excellence or digital transformation.
• Experience improving user journeys, workflows or customer-facing processes.
• Strong stakeholder management across business and technology teams.
• Ability to translate user needs into product and experience requirements.
• Experience supporting technology-enabled transformation initiatives
Preferred Qualifications:• Experience with CRM platforms, sales enablement tools or customer engagement technologies.
• Experience supporting pharmaceutical, healthcare, consumer health or B2B sales organisations.
• Understanding of customer data, personalisation and AI-enabled engagement.
• Familiarity with field force effectiveness and omnichannel engagement models.
• Interest in the future of AI-assisted sales interactions and Experience as a Service.
Compensation: The salary range for this role is $136,000 - 187,000. plus an 18% on-target bonus.
Location: This role is based in based in Warren, NJ, and follows a hybrid model, requiring a minimum in-office presence of 3 days per week.
Please save a copy of the job description, as this may be helpful to refer to once the advert closes.
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Please save a copy of the job description, as this may be helpful to refer to once the advert closes.
BenefitsHaleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering.
Job Posting End Date2026-11-12
