Sales Orders ManagerDepartment: Customer Care
Employment Type: Full Time
Location: Lehi
Reporting To: Rich Sefcik
Compensation: $75,000 - $90,000 / year
DescriptionThe Manager, Sales Orders leads the daily execution of the global order-to-cash process and sales order management. The Manager oversees automated order workflows, ensures data integrity across modern revenue platforms, and empowers the team to deliver exceptional support to partners, customers, and field sales teams.
Key Responsibilities- Manage day-to-day operations and automated workflows of the Sales Orders team in a distributed work model
- Mentor, develop, and motivate a high-performing team to achieve operational KPIs and SLAs
- Continuously onboard and train team members on evolving order entry processes
- Ensure sales orders, subscriptions, and renewals are accurately processed in connected systems, serving as an escalation point for complex order fulfillment issues
- Manage inquiries from resellers, prospects, and strategic partners
- Partner with Product and Sales Ops leadership to provide actionable feedback on partner experience, order automation, and friction points
- Leverage CRM and collaboration tools to track team efficiency and maintain robust executive reporting
- Collaborate asynchronously and synchronously cross-functionally with Supply Chain, Sales, Customer Success, and Billing teams
- Monitor and optimize KPIs related to order processing speed, automation rate, data accuracy, and partner support SLAs
Skills, Knowledge & Expertise- 4+ years of experience in sales operations, order management, or revenue operations, ideally within SaaS or IoT security
- Exceptional verbal, written, and digital collaboration skills tailored for multi-office team settings
- Technically savvy and solutions-oriented with a continuous improvement mindset
- Proficiency in Salesforce Revenue Cloud/CPQ, ERP systems (e.g., NetSuite), electronic signature, and modern collaboration tools
- Proven ability to coach team members and explain technical/operational concepts across remote environments
- Detail-oriented with strong multitasking abilities and a commitment to fostering an inclusive, continuous learning culture
- Agile mindset with the ability to thrive in a fast-paced, evolving tech environment
The base salary for this full-time role ranges from $75,000- $90,000. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.
