Position Summary:The Sales Operations Manager is responsible for strengthening the efficiency, accuracy, and overall performance of the sales organization. This role oversees a range of special projects - including tracking and billing workflows, proactive client - support initiatives, and back-office operations - while also supporting junior-level sales management activities. The ideal candidate is detail-oriented, proactive, and comfortable working cross-functionally to improve processes and support both internal teams and client needs.
Position Responsibilities:- Special Projects & Operational Support
- Manage and maintain tracking and billing processes, ensuring accuracy, timeliness, and clear documentation.
- Lead the development and execution of proactive initiatives designed to improve client satisfaction, service delivery, and long-term relationship value.
- Oversee and streamline back-office support functions, ensuring smooth coordination across departments.
- Track progress, deadlines, and deliverables for all special projects, providing regular updates to leadership.
- Sales Operations & Coordination
- Support the sales team in daily operational needs, including CRM management, workflow optimization, and resource coordination.
- Assist with the development and implementation of sales processes, tools, and best practices to enhance performance and consistency.
- Produce and maintain sales reports, dashboards, and performance analytics to guide decision-making.
- Collaborate with marketing, operations, and finance teams to ensure alignment and smooth flow of information supporting sales initiatives.
- Participate in pipeline reviews, forecasting, and sales planning activities.
- Team Support & Process Improvement
- Train and assist sales team members on processes, systems, and reporting tools.
- Identify and recommend operational improvements to reduce inefficiencies and increase organizational effectiveness.
- Provide support for cross-functional initiatives as assigned by leadership.
Competencies:- Must have proven leadership, interpersonal, communication, computer and technical skills in the specialty area being supervised.
- Ability to maintain confidentiality and comply with all HIPAA regulations.
- Demonstrated leadership ability, strength and diplomacy.
- Strong interpersonal skills and professional demeanor.
- Ability to communicate effectively verbally and in writing.
- Critical thinking with efficient and effective problem-solving skills.
- Ability to manage and execute multiple projects, prioritize, and meet deadlines.
- Ability to work well in a team environment that promotes inclusiveness and communication among team members.
Education and Experience:- Bachelor's degree in business, Sales, Marketing, or a related field.
- Experience with billing, tracking, or administrative operations.
- Background in client-support or customer success environments.
- Familiarity with sales performance metrics and operational KPIs.
- Experience in fast-paced or high-growth environments.
- 1-3 years of experience in sales operations, project coordination, billing coordination, or similar operational roles.
- Proficiency with CRM systems (e.g., Salesforce, HubSpot) and spreadsheet tools.
- Excellent organizational skills with strong attention to detail and accuracy.
- Effective communication skills and the ability to collaborate across multiple internal teams.
- Demonstrated ability to manage multiple projects simultaneously.
Work Environment:- Environmentally controlled laboratory environment.
- Fast paced environment with occasional high pressure or emergent situations.
- Frequent exposure to body fluids.
- Possible exposure to infectious specimens, communicable diseases, toxic substances, and other conditions common to a laboratory environment.
- Required to wear Personal Protective Equipment (PPE) as appropriate such as lab coats, face shields, gloves and masks in testing areas.
- Frequent interaction with a diverse population including team members and other customers.
Physical Demands:- Frequent standing, walking, grasping, carrying and speaking.
- Occasional sitting, reaching, bending. and stooping.
- Lifting, carrying, pushing. and pulling up to 50 pounds, with assistance if needed.
- Frequent use of computer, keyboard, phone, and copy and fax machine as needed.
