Industry/Sector
Not Applicable
Specialism
Customer
Management Level
Senior Associate
Job Description & Summary
The Opportunity
As a Sales Operations Consulting Senior Associate you will support customer sales and service strategies by analyzing client needs, shaping sales effectiveness recommendations, and helping improve customer experience and revenue growth within our Customer Consulting practice. As a Senior Associate you will manage assigned workstreams, handle complex situations with sound judgment, build meaningful client connections, and guide junior team members while developing your technical skills and personal brand. In this role at PwC, you will interpret data, assess customer engagement processes, apply a range of tools and methods, and contribute to deliverables that align with broader project objectives and changing business needs.
Responsibilities
- Analyzing customer sales and service processes to identify performance gaps and improvement opportunities
- Developing sales operations strategies that support revenue growth, customer satisfaction, and service delivery goals
- Gathering and interpreting client data to inform recommendations on customer engagement, sales effectiveness, and operating model changes
- Supporting consulting workstreams by coordinating tasks, tracking deliverables, and resolving issues that affect project progress
- Preparing client presentations, findings, and action plans that translate complex information into clear recommendations
- Using sales process knowledge and digital tooling to troubleshoot channel issues and strengthen sales support activities
- Building meaningful client relationships by anticipating needs, responding to feedback, and adapting to changing priorities
- Guiding junior team members on assigned tasks while maintaining professional and technical standards
What You Must Have
- At least a Bachelor's degree
- At least 3 years of experience
What Sets You Apart
- Sales operations consulting background supporting client-facing engagements
- Experience analyzing sales data to inform recommendations
- Demonstrating familiarity with sales strategy, coordination, and support
- Applying critical thinking to complex operational challenges
- Anticipating team and client needs across changing priorities
- Using multiple tools and methodologies to solve problems
Travel Requirements
Up to 80%
Job Posting End Date
The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
