We're looking for a persuasive Sales Manager who will be a critical part of the team at Radio Hotel, driving sales activities across group, business transient, and catering segments for the property. You will be responsible for cultivating and activating the strategic sales strategies, tactics, and action plans required to achieve the hotel's financial and market share goals, while collaborating with the revenue, marketing, and operations team to optimize the customer journey.
This is an on-site, full-time, exempt position that reports to the Regional Director of Sales.
The salary range for this position is $85,000-$95,000. Radio Hotel The Radio Hotel is a 221-room mixed-use high-rise located at 2420 Amsterdam Avenue in Washington Heights, Northern Manhattan. The property features flexible meeting and event space, an outdoor courtyard, and a mix of food, beverage, and social spaces that reflect the energy and culture of the neighborhood. Inspired by the Dominican and Caribbean roots of Washington Heights, Radio Hotel offers guests a colorful, authentic experience that connects them to the local community while providing a dynamic home base for exploring New York City.
What You Will Be Doing- Develop and implement successful sales solicitation activities to secure new and repeat business from target market segments.
- Lead by example in exceeding our ambitious client acquisition, revenue, and market share goals.
- Cultivate and activate the key sales strategies, tactics and action plans required to achieve the hotel's financial targets.
- Know what a "win-win" looks like by putting together tailored proposals, and contracts that benefit both the hotel and the client.
- Assist in the creation and implementation of budgets, forecasts, and business plans in collaboration with the Director of Sales & Marketing and General Manager, while coordinating with the Revenue Manager to maximize revenue opportunities and business performance.
- Support and inform the operations team in the execution of group & volume related events, agreements, and VIPS.
- Clearly communicate the direction and purpose of all initiatives to all shareholders in the hotel operation so as to eliminate silos and reinforce collaborative execution of goals.
- Actively seek out critical information on market trends, segment behavior, and other data to make informed decisions and remain ahead of the pack.
- Actively seek out local hotel community and tourism industry partners to stay current on current market occurrences/happenings impacting hotel supply and demand.
- Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to speak up and their input is valued.
- Collaborate with shared services partners (marketing, sales and revenue management, people & culture), to maximize performance and engage with companywide initiatives.
- Champion our values, vision, and culture.
What We're Looking For- Have a minimum of 2-3 years' experience in sales positions in the hospitality industry, holding a sales role at a property for at least two years.
- Experience working with independent hotels.
- Demonstrate a track record of production in group sales.
- Have a track record of achieving and maintaining superior sales and revenue results at your hotel and can articulate the underlying strategies that led to your achievements.
- Demonstrate thorough experience with professional selling skills: opening, probing, supporting, closing.
- Able to train and monitor the process of sending referrals, setting traces, and profiling accounts.
- Possess excellent communication and organizational skills.
- Have a thorough knowledge of the hospitality industry, have a strong financial background, sound administrative skills, well developed management skills, and have demonstrated ability to effectively lead.
- A passion for hospitality will be apparent from speaking with you; you naturally connect with colleagues and guests.
- Strong organizational skills, attention to detail, and an entrepreneurial spirit.
- The experience/knowledge of what a good piece of business looks like, as well as the ability to communicate and collaborate with the operations team so they know what our guests will be expecting.
- Ability to use the tools of our trade: computers, Hospitality CRM (Salesforce or STS), databases, property management systems, and industry business intelligence tools (Agency360).
- Not afraid to get your hands dirty for the good of the team, and above all, you'll deliver results.
What's In It for You- Competitive compensation package with incentive bonus.
- Generous health, dental and vision insurance, plus 401K.
- Comprehensive onboarding and training plan to set you up for success.
- Coaching, feedback, and mentorship to develop yourself and your team.
- Personalized development plan to fit your individual role and career goals.
- Leadership courses to improve your personal and interpersonal effectiveness.
- Monthly fitness and transportation credits.
- Unlimited PTO and 9 paid holidays.
- Opportunities to volunteer and give back to our local communities.
- Paid Parental Leave.
- Tuition reimbursement opportunities - when you grow, we grow!
Non-Negotiables (Our Core Values)- SERVE OTHERS.
- LIVE 360.
- BUILD A POSITIVE TEAM.
- COMMUNICATE.
- BE WILDLY PASSIONATE.
- TAKE OWNERSHIP.
- LEARN + INNOVATE.
- EMBRACE CHANGE
As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire PM Hotel Group community.
This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
While this is a salaried position, be prepared to accommodate varying schedules including nights, weekends, and holidays, as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.
