OverviewPosition Summary The Sales Manager is responsible for leading and managing the dealership's vehicle sales operations. This role ensures profitable sales growth, effective sales team performance, and excellent customer satisfaction while upholding OEM and dealership standards. The Manager develops sales strategies, monitors key performance indicators, and collaborates closely with other department leaders to drive overall dealership success.
Responsibilities and QualificationsKey Responsibilities - Lead and manage the sales department, including new and used vehicle sales teams.
- Develop, implement, and monitor sales strategies to achieve volume, profitability, and customer satisfaction goals.
- Oversee inventory management, vehicle pricing, merchandising, and OEM program compliance.
- Monitor sales metrics, analyze trends, and take corrective action to ensure targets are met.
- Maintain strong relationships with OEM representatives, lenders, and key business partners.
- Ensure a consistent, customer focused sales experience across all touchpoints.
- Collaborate with fixed operations, finance & insurance, and marketing teams to maximize overall dealership performance.
- Manage sales processes, CRM utilization, and adherence to dealership policies and regulatory requirements.
- Resolve escalated customer concerns in a professional and timely manner.
- All other duties as assigned by leadership.
QualificationsQualifications - Proven experience in automotive sales management, ideally within an OEM dealership environment.
- Strong leadership skills with the ability to motivate, train, and develop a sales team.
- Excellent understanding of automotive retail operations, inventory management, and sales processes.
- Strong analytical skills with the ability to interpret KPIs and financial reports.
- Exceptional communication, negotiation, and customer service abilities.
- Proficiency with dealership CRM and DMS platforms.
- Ability to thrive in a fast paced, results driven environment.
- Valid driver's license and clean driving record required.
- Must be able to adequately pass a background check, credit check, and a reference /employment verification.
INDCVO
