The OpportunityWe9re hiring a Sales Executive to go direct into this Cisco contact center customer base and extend this OEM presence with an eGain branded AI Knowledge relationship, driving service automation and agent assist, powered by trusted knowledge from eGain. This is a hunting role with a warm start: the technical foothold exists, and the job is to build and grow the commercial relationship.
What You Will Do Account & Pipeline Development - Sell into eGain9s Cisco OEM installed base and build a systematic outbound motion into those accounts.
- Build and manage a pipeline from first outreach through discovery, solution positioning, business case, procurement, and close.
Solution Positioning & Value Selling - Identify contact center leaders (CX, service operations, IT) at these enterprises and position AI Knowledge as the layer that effortlessly enhances their existing Cisco environment, driving self-service deflection, agent assist, and faster resolution.
- Develop and pitch value narratives that quantify the ROI of AI-driven service automation and agent assist (deflection rates, handle time, first-contact resolution, CSAT).
Partner & Alliance Engagement - Partner closely with eGain9s Cisco alliance team, solution consultants, and customer success to design account plans and land expansion deals inside existing Cisco relationships.
- Represent eGain at Cisco partner and field events, and build relationships with Cisco account teams and channel partners (e.g., CDW, WWT) who influence these accounts.
Forecasting & Pipeline Hygiene - Maintain accurate forecasting and pipeline hygiene in the CRM, and report on territory coverage and account penetration.
What You Bring Required Experience - 5-10 years of quota-carrying enterprise software or contact center technology sales experience.
- Direct experience selling within the Cisco ecosystem, either at Cisco itself (contact center / collaboration business unit) or at a major Cisco VAR/SI partner, with working knowledge of how Cisco contact center deals get sourced, structured, and closed.
- A track record of prospecting and closing net-new or expansion business within a defined account base, not just managing inbound demand.
- Comfort selling to both business buyers (CX, operations) and technical buyers (IT, contact center architecture).
- Strong consultative selling skills, able to build a business case grounded in operational metrics, not just product features.
Preferred Experience - Familiarity with AI/knowledge management, self-service, or conversational AI solutions.
Our Hiring Process is 44Easy with eGain44Step 1Written test
- Aptitude section - this is a GRE style test (60 minutes or less)
- Functional section - this is a take-home test
Step 2Panel interview
Next stepEmail your resume9 to [email protected] with the position title 44Sales Executive44 in the email subject.
