5-7+ years in Sales Engineering or Solutions Engineering, with 3+ years in a leadership role.
Experience in developing frameworks for SE collaboration with Sales, Product, and Engineering.
Proven ability to establish metrics measuring SE impact on pipeline health and customer adoption.
Track record in leading presales processes for enterprise sales cycles.
Skilled in translating customer business challenges into technical solutions for diverse stakeholders.
Responsibilities
Lead and develop a high-performing Sales Engineering team, ensuring technical excellence.
Act as a player-coach, managing enterprise deals while mentoring team members.
Guide the team in creating impactful technical demos and proofs of concept.
Collaborate with Sales, Product, and Engineering to create scalable best practices and processes.
Serve as a technical leader in customer conversations, addressing needs and advancing AI solutions.
Benefits
Flexible (unlimited) paid time off
Comprehensive medical, dental, and vision benefits for employees and families
Life insurance and disability benefits
Retirement plan options based on employment location
Parental leave and family-building support
Free lunch, snacks, and coffee
Discretionary benefit stipend for personal needs
Unique offerings like free alphorn lessons
Full Job Description
What you'll do
Scale The Function: Lead, coach, and develop a high-caliber SE team, providing guidance, assigning projects and ensuring technical excellence. Conduct regular performance evaluations, foster professional growth, and coach team members to reach their full potential.
Player-Coach: Be a true player-coach who stays in the work: own your own enterprise deals as an individual contributor, running discovery, demos, and technical deep dives alongside your team, while leading and growing a team of high-growth enterprise SEs. Set the bar by example, jump into the most strategic cycles, and turn what you learn in the field into coaching and playbooks that raise the whole team. As the team grows, become a strategic leader and more manager focused.
GTM Technical Expert: Guide your team in designing and delivering compelling technical demos and proofs of concept for Sierra's platform, providing technical solutions to customer challenges, and addressing technical questions throughout the sales cycle.
Cross-Functional Work: Partner closely with Sales, Product, and Agent Engineering teams to define best practices, playbooks, and repeatable processes that enable your team and partnership to scale beyond 1:1 customer interactions.
Lead & Support Customers: Act as a technical leader in early-stage customer conversations, helping your team understand, anticipate, and solve customer needs to advance Sierra's industry-leading AI solutions.
What you'll bring
5-7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales, with at least 3+ years in a leadership capacity.
Experience developing frameworks for how SEs partner with Sales, Product, and Engineering to deliver impact efficiently across accounts.
History of establishing metrics and systems that measure SE impact on pipeline health, win rates, and customer adoption.
Track record of leading presales processes and supporting enterprise and strategic sales cycles from discovery through close.
Ability to translate customer business problems into Sierra's technical solutions and clearly communicate to both technical and non-technical stakeholders across complex organizations.
Even Better
Experience building Sales Engineering orgs in emerging categories (e.g., AI, data, security).
Comfort with workflows, AI and ML concepts, APIs/webhooks, and JSON.
Our values
Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements.
What we offer
We want our benefits to reflect our values and offer the following to full-time employees:
Flexible (unlimited) paid time off
Medical, dental, and vision benefits for you and your family
Life insurance and disability benefits
Retirement plan dependent on country of employment
Parental leave
Fertility and family building benefits through Carrot
Lunch, as well as delicious snacks and coffee to keep you energized
Discretionary benefit stipend giving people the ability to spend where it matters most
Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
About Sierra Club
The Sierra Club is a nonprofit organization that promotes environmental conservation. It was founded in 1892 by John Muir and is one of the oldest and largest environmental organizations in the United States. The organization has over 3.8 million members and supporters and is dedicated to protecting the planet's natural resources and wildlife. The Sierra Club engages in a variety of activities, including lobbying for environmental legislation, organizing outdoor activities, and publishing a magazine. The organization is headquartered in Oakland, California.
