3+ years of relevant experience in sales engineering or technical support
Intermediate knowledge of optical networking and design principles
Experience with Network Management Systems and networking software
Familiarity with optical components and their integration
Understanding of Layer 1/2/3 networking protocols and standards
Responsibilities
Collaborate with sales teams to effectively position solutions
Assess customer needs and design tailored network architectures
Size and configure optical network solutions and associated services
Deliver engaging product demonstrations for hardware and software
Provide technical support during sales engagements
Act as a trusted advisor to align solutions with customer operations
Benefits
Opportunity to work with cutting-edge optical networking technology
Engagement in diverse projects across multiple industries
Professional development through training and ongoing technology assessments
Collaborative work environment with cross-departmental interaction
Potential for career advancement within a growing company
Full Job Description
Job Brief
The Sales Engineer is responsible for supporting sales teams by providing technical expertise across the full portfolio, including optical networking, advanced software solutions, and professional services. This includes positioning industry-leading capabilities in multi-vendor optical networking, network automation, lifecycle management, and managed services.
This role is critical in positioning capabilities, evaluating customer requirements, designing network architectures, sizing software solutions, performing product demonstrations, and building customer confidence throughout the sales cycle. Responsibilities also include positioning and supporting professional services and managed services offerings as part of comprehensive solution proposals.
Responsibilities
Collaborate with sales teams to position solutions effectively, including professional and managed services
Assess customer requirements and design network architectures that meet technical and business objectives
Size and configure solutions, including optical networks, Network Management Systems, and automation platform and associated services
Deliver compelling product demonstrations for both hardware and software platforms.
Provide remote and onsite technical support during sales engagements.
Act as a trusted advisor to customers, ensuring proposed solutions - including align with their operational needs
Job Functions
Work with a team in the planning, design, and operation of customer optical networks
Work with sales teams to design and develop winning and profitable solutions
Validate customer requests and requirements for network hardware, software, and functionality
Participate in sales discussions over audio/web conference or in live meetings
Lead and coordinate small to medium-scale network design projects
Perform demonstrations or POC's over web conference or live meetings
Win the confidence of colleagues and client prospects as an expert technical resource
Assist sales in pricing, proposing, and SOW creation
Interface with other departments regarding product development and implementation
Provide timely project updates to internal engineering and project managers
Communicate with vendors as may be required for installation, configuration, technical support, and purchasing issues
Provide product, systems, and technical training to new and existing employees on an as-needed basis
Conduct ongoing technology assessments, research new network-related products and features, and develop cost-effective recommendations and plans for optimizing the deployment process
Requirements
Optical Networking: Intermediate-level knowledge of optical products and design principles; basic understanding of L2/L3 packet network services
Software Solutions: Background in Network Management Systems and networking software, with the ability to position and demonstrate software capabilities
Competencies
Minimum of 3 years of relevant work experience
Preferred candidates to have direct experience supporting or selling OEM optical/networking products
Intermediate level knowledge of Optical Fiber Principles, including: optical fiber transmission, modes, attenuation, dispersion, and signal integrity
Intermediate level knowledge of Optical Network Design
a. System Architecture: Ability to design and architect optical communication systems, considering factors such as network topology, bandwidth requirements, and scalability
b. Link Budget Analysis: Capability to utilize tools to perform link budget analysis to optimize signal strength and ensure reliable communication over optical links
Intermediate level knowledge of Optical Components
a. Familiarity with optical components such as lasers, photodetectors, modulators, and wavelength division multiplexers (WDM)
b. Component Selection and Integration: Ability to select appropriate optical components and integrate them into the network design
Intermediate level knowledge of Layer 1 Network Protocols and Standards
a. Understanding of Optical Networking Protocols: Knowledge of protocols specific to optical networks, such as SONET/SDH, DWDM, and ROADM
b. Compliance with Standards: Ensure adherence to industry standards and specifications related to optical communication
c. Optical Testing Equipment: Proficiency in using optical testing equipment, including optical time-domain reflectometers (OTDRs) and optical power meters
Working knowledge of Layer 2/3 networking, including protocols such as OSPF, BGP, MPLS, and EVPN
Basic understanding of Network Management Systems (netFlex, Ciena Navigator, Cisco Prime, Nokia NSP, etc).
Familiarity with network technologies, including IP/MPLS, SNMP, NetConf/YANG, and REST APIs, is preferred
Troubleshooting Skills: Ability to identify and resolve issues in optical networks, including troubleshooting signal loss, dispersion, and other optical impairments
