OverviewSales Enablement Specialist to lead the strategy, development, and continuous improvement of the tools, systems, training, and resources that support our Corporate Sales and Mine Service teams.
This is a unique opportunity to combine technology, process improvement, sales operations, and project leadership into one impactful role. You'll help shape how the teams engage customers, manage opportunities, respond to RFPs, leverage CRM tools, and deliver a consistent sales experience across the organization.
- Competitive salary: $87,000 - $97,000 per year
- A Short-Term Incentive Program with a target incentive of 10% to recognize your contributions to the organization
- Comprehensive benefits package including health, dental, and vision care, along with life insurance and short/long term disability programs
- Competitive RRSP matching program, helping you plan for a secure and successful retirement
- Policies and programs that support a balanced lifestyle and an easy commute to our office located close to the Calgary Trail and Southside Anthony Henday
- Discounts for you and your family on tires, parts, and services at all Fountain Tire locations
Key Responsibilities:- Lead the strategy, adoption, and continuous improvement of CRM, customer portals, and sales enablement platforms to enhance customer experience, sales performance, and operational efficiency.
- Own the coordination and governance of content across sales enablement channels, bringing together Marketing, Sales, Mine Service and other stakeholders to ensure customer-facing resources are current, consistent, accessible and aligned with business and customer needs.
- Manage and optimize external customer information on customer portals, ensuring information remains accurate, accessible, and aligned with customer and business needs.
- Support customer portal setup, maintenance, and onboarding in partnership with the Digital Team, ensuring accurate customer data and configuration.
- Oversee the sales document platform, ensuring the sales teams have effective access to branded sales content, templates, and tools, while driving adoption, governance, and continuous improvement with the Marketing team.
- Develop and deliver training that improves adoption of sales tools and systems, working closely with Corporate and Mine Service sales leaders to address gaps and enhance team effectiveness.
- Collaborate with sales stakeholders and support the development and submission of RFPs, while providing them easy access to current commercial and mining content across digital platforms to ensure consistency, accuracy, and alignment with Fountain Tire's capabilities, objectives, and brand.
- Partner with Sales, Marketing, Digital, and other stakeholders to identify opportunities for process improvements, increase tool adoption, and strengthen customer engagement.
- Support tracking and reporting on tool usage (including Power BI) and adoption, identifying opportunities for improvement and recommending best practices.
- Participate in the resolution of process and/or system issues (including CRM, PandaDoc and Customer Portals) and act as an escalation point as required.
What does it take to get on track?- The successful candidate will possess a post-secondary education in Business, Marketing, or a related field, or an equivalent combination of education and experience
- At least 3 years of experience in sales enablement, sales operations, business operations, CRM management, project management, or a related field
- Strong understanding of CRM systems, sales processes, pipeline management, and reporting
- Ability to identify business needs and translate them into practical solutions
- Strong analytical and problem-solving skills with the ability to use data to support recommendations
- Experience managing multiple projects and priorities in a fast-paced environment
- Excellent communication, presentation, and relationship-building skills
- Strong customer focus and continuous improvement mindset
- Experience with PandaDoc, CRM platforms, Power BI, Microsoft Dynamics, or similar systems is considered an asset
At Fountain Tire, we believe success starts with great people and great systems. In this role, you'll have the opportunity to improve how our teams work, strengthen customer relationships, and directly influence sales effectiveness across the organization. If you're energized by building processes, enabling high-performing teams, and driving meaningful business improvements, we'd love to hear from you.
