6+ years of experience in fraud prevention, identity verification, or digital customer acquisition.
3+ years in sales enablement, learning development, or sales strategy.
Strong understanding of enterprise SaaS sales processes and methodologies.
Excellent communication and interpersonal skills.
Data-driven with a proven track record of achieving success metrics.
Solid project management and organizational skills.
Experience with generative AI tools for content creation and instructional design.
Responsibilities
Manage onboarding programs and ensure new hires meet learning milestones.
Collaborate with managers for learner progress reviews and coaching.
Design scalable learning paths with self-paced content and certifications.
Develop engaging digital learning assets like training videos and assessments.
Build certification programs to validate product knowledge and skills.
Track and report on onboarding completion and learner engagement.
Recommend program improvements based on feedback and performance data.
Benefits
Flexible work environment with remote options.
Access to cutting-edge AI learning technologies.
Opportunities for professional development and continuous learning.
Collaborative culture with cross-functional partnerships.
Engagement in a high-growth, innovative company.
Full Job Description
About the role
The Sales Enablement & Training Manager designs and delivers scalable, AI-powered learning experiences that accelerate the success of Socure's teams. This role owns the end-to-end enablement lifecycle - from onboarding and certification to ongoing product education and coaching - partnering closely with Product Marketing, Product, Sales Leadership, and subject matter experts across Socure to create engaging, measurable learning programs. The ideal candidate combines instructional design expertise, strong program management skills, and a passion for leveraging AI and modern learning technologies to continuously improve the learner experience.
What you'll do Own onboarding and new hire readiness
Manage end-to-end onboarding programs for new hires, host weekly 1:1s with learners to answer questions and reinforce learning, and ensure timely completion of learning milestones and successful ramp.
Partner with managers through weekly learner progress reviews and coaching discussions.
Coordinate learner access to required systems, resources, mentors, and enablement tools.
Monitor onboarding health and proactively address learner roadblocks.
Design modern learning experiences
Design scalable learning paths that combine self-paced content, knowledge checks, AI role plays, and certifications.
Develop engaging digital learning assets including training videos, assessments, and learner scorecards.
Partner with leadership teams across Socure to identify role-specific learning needs, prioritize enablement initiatives, and translate evolving business objectives into scalable training programs.
Continuously improve curriculum based on learner feedback, business priorities, and performance data.
Leverage AI to accelerate content creation
Personally execute the end-to-end content production workflow: drafting training content from provided technical documentation using AI platforms, create slides and voiceover using AI platforms, QC final assets and get technical signoff, and publish courses in LMS.
Evaluate and adopt new AI-enabled learning technologies to improve speed, quality, and learner engagement.
Manage certifications and ongoing enablement
Build certification programs that validate proficiency across messaging, product knowledge, objection handling, and customer scenarios.
Partner with leadership to define success criteria and evaluate learner readiness.
Maintain certification records and communicate progress to stakeholders.
Measure enablement effectiveness
Track onboarding completion, certifications, learner engagement, and program adoption.
Deliver recurring reports and insights to leadership that inform enablement strategy.
Recommend program improvements based on quantitative and qualitative feedback.
What you bring
Preferred, 6+ years of industry experience in fraud prevention, identity verification, or digital customer acquisition.
3+ years of direct experience in sales enablement, learning development, or sales strategy.
Thorough understanding of enterprise SaaS sales processes, sales methodologies (Challenger, Command of the Message, MEDDPICC or other), and the buyer's journey.
Excellent communication, presentation, and interpersonal abilities.
Data-driven approach with a track record of setting and achieving success metrics and qualifying improvements.
Solid project management and organizational skills.
Demonstrated experience using generative AI tools to accelerate content creation, instructional design, plus experience building scalable digital learning programs within an LMS and leveraging modern learning technologies including AI coaching, simulations, assessments, and sales content libraries.
Strong instructional design skills with the ability to translate complex technical concepts into engaging learning experiences.
Ability to lead with passion and motivate a diverse team in a fast-paced, high-growth remote environment.
Follow Us!
YouTube | LinkedIn | X (Twitter) | Facebook
About Socure Inc.
Socure is a New York-based technology company that provides digital identity verification services. The company's products use artificial intelligence and machine learning to verify the identities of individuals in real-time. Socure's customers include financial institutions, online marketplaces, and other businesses that need to verify the identities of their users. The company was founded in 2012 by Sunil Madhu and Johnny Ayers and has raised over $70 million in funding to date.
