The Sales Director will serve as a strategic partner to executive leadership while remaining actively engaged in key customer relationships, major account acquisition, and market expansion. The ideal candidate is both a visionary leader and a hands-on sales professional with a proven ability to build pipelines, close complex deals, and develop winning teams.
Key ResponsibilitiesSales Leadership & Strategy- Develop and execute the company's annual sales strategy aligned with organizational growth objectives.
- Establish sales goals, KPIs, forecasts, and revenue targets.
- Build, coach, mentor, and lead a high-performing business development team.
- Conduct regular pipeline reviews, sales coaching, and performance evaluations.
- Foster a culture of accountability, collaboration, and continuous improvement.
Business Development- Identify and pursue new commercial janitorial opportunities within manufacturing, distribution, logistics, industrial, healthcare, education, and office environments.
- Maintain an active personal sales pipeline while supporting the team's business development efforts.
- Develop strategic relationships with property managers, facility managers, operations leaders, business owners, and procurement professionals.
- Lead negotiations for high-value contracts and complex service agreements.
- Drive market expansion into new geographic territories and vertical markets.
Client Relationship Management- Build long-term relationships with key clients and strategic partners.
- Ensure exceptional customer experience throughout the sales and onboarding process.
- Collaborate with Operations to ensure seamless transitions from contract award to service implementation.
- Partner with Account Management to identify renewal, expansion, and cross-selling opportunities.
Sales Operations- Develop and manage sales forecasting and reporting.
- Monitor CRM data integrity, pipeline health, and sales activity metrics.
- Analyze market trends, competitor activity, and customer needs to identify growth opportunities.
- Recommend pricing strategies and service offerings to maximize profitability.
- Partner with Marketing to develop lead generation campaigns, networking initiatives, and brand awareness efforts.
Cross-Functional Leadership- Collaborate closely with Operations, Recruiting, Finance, and Executive Leadership to ensure alignment between sales commitments and operational execution.
- Participate in strategic planning and organizational growth initiatives.
- Represent ServiceMax at industry events, trade associations, networking functions, and client meetings.
QualificationsRequired- Bachelor's degree in Business, Marketing, or related field (or equivalent experience).
- 7+ years of successful B2B sales experience.
- 3+ years of sales leadership experience managing teams.
- Demonstrated success growing revenue and leading high-performing sales organizations.
- Experience selling commercial janitorial, facility services, building maintenance, industrial services, or similar outsourced business services.
- Strong negotiation, presentation, and relationship-building skills.
- Experience with CRM systems and sales reporting.
- Valid driver's license and ability to travel approximately 40-50%.
Preferred- Experience selling into manufacturing, warehouse, logistics, healthcare, education, or commercial office markets.
- Experience developing compensation plans, sales processes, and performance metrics.
- Familiarity with proposal development, RFP responses, and contract negotiations.
Core Competencies- Strategic Leadership
- Business Development
- Sales Coaching & Team Development
- Executive Presence
- Consultative Selling
- Negotiation & Closing
- Customer Relationship Management
- Pipeline Management
- Financial & Business Acumen
- Communication & Presentation Skills
- Problem Solving
- Results Orientation
Performance MetricsSuccess in this role will be measured by:
- Annual revenue growth
- New client acquisition
- Gross margin performance
- Sales pipeline growth and conversion
- Team performance and quota attainment
- Customer retention and expansion
- CRM compliance and forecasting accuracy
Compensation & Benefits- Competitive base salary
- Performance-based bonus
- New business commission opportunities
- Leadership incentive program
- Automobile allowance or mileage reimbursement
- Comprehensive benefits package
- Paid time off and holidays
- Professional development opportunities
- Opportunity to help shape the future growth of ServiceMax Janitorial
