Bachelor's degree in science or engineering (Electrical, Mechanical, Biology, Chemistry, Biochemistry preferred)
Strong knowledge of computer hardware, software, and programming
Excellent communication skills for technical presentations
Proven customer support and relationship-building abilities
Ability to interpret scientific protocols and adapt to automated workflows
Experience troubleshooting or programming Hamilton instrumentation preferred
Familiarity with scripting languages like Python and Java preferred
Responsibilities
Support the Sales Team across various applications
Prepare and conduct technical product demonstrations and training
Lead customer application development initiatives
Attend sales meetings as a technical consultant
Assist clients in troubleshooting liquid handling devices
Collaborate with customers and engineers to assess equipment needs
Communicate customer requirements to internal teams and provide technical guidance
Manage special kind requests (SKRs) and prioritize accordingly
Assist in researching and developing new products and marketing content
Oversee territory management and project management for key accounts
Prepare for and travel to trade shows and customer sites as needed
Benefits
Comprehensive medical, dental, and vision insurance
Paid vacation and sick time
Disability insurance
401(k) plan
Tuition reimbursement
Commitment to sustainable design practices
Personal Protective Equipment (PPE) provided by employer
Drug and background screenings required
Full Job Description
Responsibilities
This is a role effectively coordinates between Engineering, Sales, Product Managers and Customers to provide unrivaled customer experience for Hamilton products.
Support the Sales Team in a variety of applications
Prepare and conduct technical product/software demonstrations and training for various liquid handling components
Lead customer application development
Attend sales meetings, available as a technical consultant for sales and the customer
Help clients troubleshoot new and installed liquid handling devices
Confer with customers and engineers to assess equipment needs and to determine system requirements
Communicate customer/solution requirements to internal and field support teams and provide technical guidance as needed
Review and conduct initial investigation, and troubleshoot customer requests for returned products
Manage and prioritize special kind requests (SKRs)
Assist in researching and developing new products and Marketing content creation
Develop and maintain support scripts for ease of customer trials and adoption at the pilot/prototype stages
Help oversee territory management including internal order management and project management oversight for key accounts
Prepare for and travel to trade shows and customers sites as needed
Support all professional services for applicable products
Qualifications
Excellent skills in communication and the ability to present in front of an audience. Needs to clearly communicate technical and non-technical concepts in a group setting.
Excellent customer support, service and relationship building capabilities.
Ability to interpret scientific protocols and the customer’s needs to adapt to automated workflows.
Ability to work independently and reliably with minimal supervision.
Strong knowledge of computer hardware, software and programming is essential for this role.
Travel as necessary (approx. 30%)
Education/Experience
Bachelor's degree in science or engineering preferably Electrical, Mechanical, Biology, Chemistry, Biochemistry or related fields.
Previous experience troubleshooting or programming Hamilton instrumentation is preferable.
Experience with using, modifying and creating scripts with various code software: Python, Java is preferred
About Hamilton
Established, stable, and reliable company.
Comprehensive benefits package: medical, dental, vision insurance; paid vacation and sick time; disability insurance; 401(k); tuition reimbursement; and more.
Engaging and innovative design projects.
Strong opportunities for professional growth.
Commitment to sustainable design practices.
Personal Protective Equipment (PPE) may be required (provided by employer).
Drug and background screenings required.
Mid Salary
About Hamilton
The Hamilton Watch Company is a Swiss manufacturer of wristwatches based in Bienne, Switzerland. Founded in 1892 as an American firm, the Hamilton Watch Company ended American manufacture in 1969. Through a series of mergers and acquisitions, the Hamilton Watch Company eventually became integrated into the Swatch Group, the world's largest watch manufacturing and marketing conglomerate.
