How you will impact the organization...The Revenue & Sales Operations team at Consensus is the high-impact team that drives global Sales Strategy, Analytics, Sales Planning, Learning & Development, Commercial Management, the Sales Tech Stack and Sales Operations for all revenue driving teams.
Within Revenue and Sales Operations, this individual will focus directly on leading our Customer Retention program and efforts globally. You will own Net Revenue Retention (NRR) across all customer cohorts and segments, wielding material revenue impact. You'll work cross-functionally with Sales, Product, Customer Success & Support (CS), Lifecycle Marketing, Contract Management, Renewal Teams, and others to (1) Analyze customer retention trends and churn accelerators, (2) identify areas of improvement, and (3) launch /manage programs to address customer retention from data discovery to solution execution..
Think of this role as part Analytics and part Project Manager, highly technical, very self-driven, cross-functional, and solution-focused. You'll need strong analytical skills to uncover insights (e.g., analyzing CS tickets, price sensitivity, and various retention propensity data points) and robust project management skills to drive these initiatives from start to finish, in unstructured environments.
The value you will deliver...- Own Net Revenue Retention (NRR) across all customer cohorts and segments, ensuring a material impact on the company's revenue.
- Analyze comprehensive Customer Retention data, including subscription, billing, product usage, support, CRM, marketing, and customer-success data.
- Manage end-to-end data Retention analysis tasks, including data extraction, cleaning, analysis and interpretation.
- Proactively analyze various data points (e.g., CS tickets, price sensitivity, product usage) to identify churn risks and retention propensity.
- Develop, launch and manage programs and efforts to address Customer Retention and prevent churn.
- Monitor the effectiveness of these Retention programs and iterate as needed
- Partner closely with Product, Sales, CS, Lifecycle Marketing, Contract Management, and Renewal Teams to align business objectives with data analysis and relay critical insights (e.g., feeding churn accelerator data back to the Product team).
- Prepare weekly, monthly, quarterly and annual reports for Senior leaders.
- Frequently present findings to senior audiences including our CEO, CRO, and SVPs.
- Create dashboards and visualizations to communicate insights to relevant business
- Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.
What you will bring to the table...- 5+ years experience in Strategy & Operations, Revenue Operations, Sales Operations, Sales Analytics, Data Analytics, or Consulting.
- 5+ years of working with Sales and Revenue data, including data extraction, analysis, and forecasting.
- 5+ years of experience in partnering with and delivering projects to Sales organizations specifically.
- 5+ years of experience crafting strong presentations & effectively communicating findings to senior level audiences (VP level and above).
- 2+ years of experience in SAAS environments
- 2+ years using SQL/SOQL for joining subscription, billing, product-usage, support, CRM, marketing, and customer-success data.
- 2+ years using Python or R for data cleaning, feature engineering, statistical analysis, automation, and model development. Python experience with pandas, scikit-learn, XGBoost/LightGBM.
- 2+ years of experience working with a cloud data warehouse and CRM such as Redshift, BigQuery, Salesforce
- Deep knowledge of AI is a key requirement. You must have hands-on experience utilizing tools such as Claude Code, Cursor, Kiro, Gemini Enterprise, Vertex AI, and other similar AI platforms to drive automation, advanced analytics, and operational efficiency.
- Strong ability to navigate in ambiguous environments; projects may start very ambiguously and with little direction; you will need strong Project Planning skills to scope and plan a project from start to finish.
- Strong ability to navigate messy data; it's going to require strong critical thinking to make sense of several data sources, and clean up our data prior to analysis cleanup.
- Ability to successfully work independently ensuring prompt completion of projects.
- Strong problem-solving and critical thinking skills.
- Experience presenting data to a variety of audiences in a manner that tells a story.
You will stand out if you also have...- Project management certifications; scoping projects and creating detailed plans, with milestones, and then executing are a key part of the role.
- A Bachelor's degree in a relevant field such as Business, Economics, Statistics, Math, Computer Science OR other relevant fields preferred.
Additional details... - Location requirements: Fully remote within the U.S.
- Travel requirements: Up to 10% travel.
- Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time.
- Technology requirements: Reliable, high speed internet.
- Eligible for sponsorship: No.
The salary range for this role is $138,000 - $145,000 USD annually The total compensation package for this position is negotiable and may also include annual performance bonus, ESPP, enhanced time off packages and benefits. This job doesn't have an expiration date and will remain open until a qualified candidate is hired.
We are not accepting agency submissions for this role.To learn more about us visit consensus.com 
