SUMMARYThe Sales Account Manager is responsible for managing ROHM's multiple sales accounts as well as suuporting other ROHM's regional sales teams in performing customer-facing activities, internal opportunity management, and general sales support. You will communicate with current and future customers as ROHM's direct contact window and maintain business and relationships with them. Additionally, you will be engaged in communication with internal business units, helping with sales support, product education, product selection, quoting and order coordination. Interface with internal and external customers effectively and timely for the delivery of pre- and post-sales activities to maintain positive customer relations. Each day offers a variety of exciting challenges for you to tackle, including but not limited to:
DUTIES AND RESPONSIBILITIESTo perform this job successfully an individual must be able to perform each essential function satisfactorily.
- Quotation entry, verification and analysis
- Coordinate deliveries to customer, including allocation
- Enter and maintain sales opportunities in CRM database
- Consistently meets or exceeds metrics related outbound calls and open pipeline opportunitites
- Order samples, evaluation boards, and other goods for customers
- Manage active vendor list
- Prepare reports for customers, outside sales and managers as needed
- Set up onsite/online meetings with customers and participate as needed
- Provide assistance to customers through improved localized service
- Provide in-depth knowledge of major customers and provide direction to ROHM team members regarding specific customer activities
- Monitor and control cost of field sales activities
- Ensure Quarterly Business Reviews are conducted at each representative location and follow-up with action items
- Travel up to about 20% (domestic and international)
- Create customer meeting agendas
- Prepare product materials or other items needed to executive F2F customer meetings
- Enter, analyze and report monthly rolling sales forecast and annual sales forecast
- Organize and participate in tradeshows, conferences, and exhibits
- Assist with sales documentation and customer approval
QUALIFICATIONSEducation/Training and Experience:- Bachelor's degree in Business, Marketing or related field or equivalent work experience
- Minimum 2-5 years of experience in customer service, account management, or selling
- Demonstrated ability to move leads through entire sales process independently
- Semiconductor or electronics industry experience
- Data manipuation
- Strong proficiency computer skills - Microsoft Office Suite /intermediate Excel level, Internet and other computerized-systems (testing may be given).
- Demonstrate professional business acumen
- Strong communication abilities - oral, written, and listening
- Possess effective organizational and negotiation skills
- Strong command of English - oral and written
- Bilingual skills highly preferredl- English/Japanese fluency
Background and Knowledge of:- Strong Negotiation Skills
- Understands the client procurement processes and knows key decision criteria for winning new and or maintaining existing business
- Influencing Others, build strong consultative relationships with customers
- Business Analysis and Planning
- Cost Management
- General Project Management
- General understanding of related technologies
- Knowledge of industry and market trends
Abilities/Attitudes:- Coordinate efforts of several individuals to achieve a work goal
- Recognize and respond successfully to problem situations
- Detail-oriented and results-driven skills
- Display good interpersonal skills and maintain smooth working relations with people inside/outside the department
- Complete assigned tasks within specified time limits
- Diligent customer follow-up
- Understand job procedures, equipment and methods, responsibilities and scope of duties
- Demonstrate a consistent, dependable work effort, and a positive work attitude
- Work closely in a team environment and work independently with general supervision
- Display initiative, motivation and use of good judgment
- Some travel may be required
Other Skills Required: Time Management, Critical Analysis, Problem-solving, Computerized Systems, Organizational, Communication, Interpersonal, Attention to Detail, Ability to work in diverse and fast-paced environments or flexible to changing directions, Ability to conduct presentations
Work Conditions/Physical Requirements: Office environment, driving vehicle, airline flights, lift, stand, sit, bend, reach, pull, repetitive motion.
ROHM offers a competitive salary and benefits package.
