Bachelor's degree in Engineering preferred, Chemical Engineering ideal.
3+ years in the refining industry, particularly with FCC Unit operations.
3+ years in a Sales-related role.
Strong communication skills for presenting technical and commercial offers.
Proven negotiation skills and experience.
Ability to build credibility and influence stakeholders.
Organizational skills and ability to travel up to 40%.
Professionalism and commitment to excellence.
Responsibilities
Own the customer interface and manage commercial activities to drive sales.
Guide internal teams to meet customer requests and provide feedback on cost/benefit.
Build and maintain relationships with leadership and decision-makers.
Prepare and execute strategic account plans.
Negotiate and present commercial proposals to customers.
Track and forecast customer usage rates accurately.
Provide market intelligence and insights for strategic planning.
Benefits
Competitive compensation package.
Comprehensive benefits package.
Diverse resources for professional and personal support.
Full Job Description
Job Summary
Ketjen Corporation is seeking a Sales Account Manager. The position will be based out of the Clear Lake Office located in Houston, Texas.
In this position, the Sales Account Manager is the primary contact for technical, procurement and key decision makers within selected customer accounts. You will be responsible for setting the sales strategy and gaining internal support to successfully execute the strategy. You must be able to build and maintain professional relationships with key stakeholders built on routine interactions and trust to be able to bridge both the customer's and Ketjen's needs. As a Sales Account Manager, you must possess the technical acumen to develop and deliver insights that will both support and challenge the customer's operation and catalyst buying behavior in way that is beneficial to both organizations. You must be able to work with a team of highly effective technical and commercial experts to efficiently resolve issues and meet customer requests as they align with the account strategy and within the capabilities of Ketjen's resources. You will identify inefficiencies in resources and gaps that prevent growth of business and guide Ketjen stakeholders to continual improvement with the account. The vacancy is based at our office in our Clear Lake, Texas office.
What You Will Do
Take ownership as Ketjen's interface with the customer. Perform and/or manage commercial activities deemed appropriate to serve customer's needs thereby developing a strong credibility for Ketjen that leads to sales of our products.
Guide internal teams to meet customer's technical and commercial requests and continually provide feedback to internal stakeholders on the cost/benefit of supporting key account.
Build and maintain relationships with Leadership and Decision Makers within account. Manage relationship by representing Ketjen in multiple engagements and meetings, as required. Know when to draw in Ketjen Leadership Team, as needed.
Prepare and execute account plans.
Prepare, present, negotiate, and discuss Commercial proposals with customers
Track and maintain accurate forecasting of customer usage rates.
Provide market intelligence and industry trends for strategic purpose
Meet/exceed group and individual annual and quarterly targets (volume/profit) as set by division management in Annual Operating Plan
Successfully negotiate and secure long term supply agreements as per business requirements
Factual and timely internal reporting by using company appropriate tools
Document and update all customer interfaces and contact points in CRM system
Support improvement of industry perception of Ketjen technical strength and value propositions
