Minimum 3 years of freight forwarding sales experience
Proven track record of customer retention and building relationships
Strong ability to sell and promote logistics services
Effective communication and interpersonal skills
Experience in managing customer expectations and satisfaction
Responsibilities
Retain and grow customer relationships while meeting sales goals.
Expand revenue potential by selling additional products and services.
Develop a pipeline of new sales opportunities to increase market share.
Support the sales process collaboratively with internal teams.
Conduct Quarterly Business Reviews with assigned customers.
Ensure timely and accurate completion of pricing and bids.
Travel as needed to meet customer objectives.
Benefits
Medical, Dental, and Vision Benefits with company cost-sharing
401(k) plan with generous company match
Over 4 weeks of paid time off by year 5
No cost Short-term and Long-term disability insurance
Employee Recognition Program that acknowledges contributions
$500/year for charity donations through the Giveback Program
Full Job Description
Position Summary:
The Sales Account Executive maintains and grows relationships with assigned customers while achieving an assigned sales and revenue goals. Reporting to the local Branch Manager, the Sales Account Executive is expected to retain existing business, expand the firm's market share for each assigned customer, introduce and promote new products and services to assigned customer accounts, develop new relationships and increase Laufer's market share in the territory.
Responsibilities:
Retain customer volume, sales and profitability through proactive stewardship of the firm's relationships with assigned customers.
Penetrate and expand relationships and revenue potential with assigned accounts by:
Selling new or additional products or services to current buyers; and/or
Finding additional buyers and stakeholders within the existing customer location; and/or
Selling additional customer locations.
Sell and support the full suite of the firm's product and service offerings.
Develop and manage robust pipeline of new opportunities to help increase Laufer's market share in the territory.
Support and actively participate in all aspects of the sales process, and calling upon others to assist in solution development and proposal delivery, as needed, or as directed by management.
Direct joint customer planning efforts in assigned accounts.
Proactively manage customer satisfaction and service delivery by anticipating potential service problems, monitoring satisfaction, and recommending process and delivery improvements.
Assist other sales team members, when directed, with customers outside the assigned account base when required.
Support and manage assigned customer transition from the Business Development Group during customer implementation.
Design, manage, and deliver Quarterly Business Reviews, in collaboration with other internal stakeholders, to assigned customers.
Insure all assigned customer's pricing, RFP responses, and bids are completed and delivered accurately and timely.
Support SOP creation, management, updating and adherence for assigned customers.
Travel when necessary within region to branch offices, customer field offices, and assigned customers to help accomplish assigned customer objectives.
Accountabilities and Performance Measures:
Achieves assigned sales and revenue budgets.
Meets assigned expectations for profitability.
Achieves customer retention and growth targets.
Maintains high customer satisfaction ratings that meet company standards.
Completes required training and development objectives within the assigned time frame.
Alignment:
Reports to the local Branch Manager
Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed
Works closely with the Customer Service Team members to ensure customer satisfaction and problem resolution
This position has no direct reports
Requirements:
Minimum 3 years of freight forwarding sales experience
Benefits:
Medical, Dental, and Vision Benefits with company cost-sharing
Health Savings Account medical benefit option with a company contribution to the health savings account
No cost Medical Bridge Program to assist with costs that may be attributable to the plan deductible
Medical and Dependent Care Flexible Spending Accounts
No cost Short-term disability, Long-term disability, Life, and AD&D insurance
401(k) Retirement Plan with a generous company match
Paid Time Off (over 4 weeks of PTO by year 5 with Laufer)
No cost Employee Assistance Plan to assist with emotional well-being, family and relationships, legal and financial matters, and more
Employee Recognition Program
Giveback Program - each employee is given $500/year to donate to a charity (Laufer has donated over $1 million!!!)
Salary range: $80,000-120,000 depending on experience.
