About the roleWe're looking for a
Sage Intacct Consultant to serve as the primary technical resource for our clients - guiding them from discovery through implementation and into a long-term support relationship.
This is a role that's as relational as it is technical. You'll work directly with clients across every phase of the engagement - setting up and configuring Sage Intacct, training end-users, and providing ongoing post-go-live support. If you're energized by solving complex problems, building lasting client relationships, and working in a fast-moving environment where your work directly impacts client success, this role is for you.
This is a
fully remote role, with the employee primarily working from their home office.
What You'll DoImplementation & Configuration- Lead and manage Sage Intacct implementations following Alliance's prescribed implementation methodology, keeping projects on time and on budget.
- Analyse and document system and business requirements, translating client needs into scalable Sage Intacct configurations.
- Set up and configure Sage Intacct modules according to client-specific requirements, including third-party integration tools.
- Develop test scripts to support client testing phases and validate system configurations prior to go-live.
- Develop reports and dashboards within Sage Intacct tailored to each client's reporting needs.
Client Training & Support- Train end-users on Sage Intacct functionality, ensuring a smooth and confident transition to the new system.
- Provide ongoing technical support to clients post-go-live, managing and resolving support tickets in a timely manner.
- Build and maintain long-term "Client for Life" relationships - serving as a trusted advisor well beyond the initial implementation.
- Make proactive recommendations for new processes and procedures that improve client outcomes.
Project & Team Collaboration- Manage multiple client engagements simultaneously, ensuring deadlines and quality expectations are consistently met.
- Work closely with the sales team and other support team members to coordinate project tasks and ensure seamless handoffs.
- Provide regular written project status updates for internal teams and clients.
- Collaborate with developers and team members to define and prioritize client enhancement needs.
- Research and escalate complex software issues, identifying improvements and opportunities for resolution.
- Contribute to the development of internal processes, templates, best-practice documentation, and the knowledge base library.
QualificationsRequired- 1+ years of experience in ERP software consulting or implementation; Sage Intacct experience strongly preferred.
- Strong accounting background - able to intelligently discuss accounting concepts and understand the financial processes behind the systems being configured.
- Exceptional written and verbal communication skills with impeccable client service instincts.
- High emotional intelligence - this role requires both technical depth and the ability to build trust with clients across diverse industries.
- Strong organisational skills with the ability to manage multiple engagements simultaneously without losing quality or responsiveness.
- Solid aptitude for ERP software products and comfort learning new platforms quickly.
- Ability to thrive in a fast-moving, growth-oriented environment with an expanding client base.
- Bachelor's degree in Computer Science, Information Technology, Business Technology, Accounting, or a related field (or equivalent experience).
- Proficiency in Microsoft Office 365 and standard collaboration tools.
Nice to Have- Hands-on experience with Sage Intacct implementation across multiple modules.
- Experience setting up and configuring third-party integrations with Sage Intacct.
- Familiarity with ConnectWise or similar ticketing/PSA platforms.
- Experience developing reports and dashboards within Sage Intacct.
- Background in construction, real estate, or property management - our core client verticals.
Perks & Benefits- Location: Remote
- Employment Type: Full-Time
- Salary: Competitive, with performance-based bonuses
- Benefits: Medical, dental, and vision coverage; generous PTO and company-observed holidays; 401(k) with employer match; and professional development opportunities in a team that takes our work seriously and our people personally.
