Duties and responsibilities include:
- Conducts new hire orientation and initial driver training, including classroom and on-road instruction.
- Provide appropriate road training and observation to ensure drivers adhere to policy and training procedures and comply with key performance areas.
- Assesses drivers based on customer service, passenger assistance, proper wheelchair/mobility aid securement, vehicle inspection, and more.
- Performs ride-along to observe drivers’ compliance with key performance areas.
- Responds to accidents and incidents while reporting them appropriately.
- Knowledge of principles and methods for teaching and instructing individuals and groups and measuring training effectiveness.
- Directs, conducts or supervises interviewing, selection, and recruitment of adequate operator applicants to effectively provide safe, efficient service.
- Manage driver training and may conduct driver training, recommend retraining, and discipline as required.
- Conduct or assist the General Manager with safety training and meetings. Conduct and review accident/incident investigations and complete reports, maintain complete safety files (example: accident/incident reports, I-9, bus reports, and worker compensation injury reports).
- Maintain or coordinate complete personnel record keeping. Maintain substance abuse file.
- Coordinate compliance with Federal, State, and local laws and work closely with the General Manager or Designee to accomplish company objectives.
- Complete additional duties as assigned.
Minimum Requirements:
- Two (2) years previous demand-responsive customer service (paratransit, taxicab, ambulance, etc.).
- Knowledge of principles and methods for teaching and instructing individuals and groups and measuring training effectiveness.
- Department of Transportation (DOT) medical card issued by a company-authorized healthcare provider.
- Effective leadership, coaching, and mentoring abilities are necessary to identify others’ developmental needs and help others improve their knowledge and skills.
- Cooperative, energetic, and enthusiastic attitude.
- Dependable, stress-tolerant, and adaptable, with experience in a fast-paced, multi-functional environment preferred.
- CDL License with Passenger Endorsement Required.
Salary Range: $100,000- $105,000
