Description About the Role The Engagement Director is a senior leader responsible for account-level ownership, strategic client partnership, and overall success of a portfolio of RWD engagements. This role combines executive relationship management, data-driven advisory, and delivery oversight to ensure clients realize sustained value from Norstella's Real-World Data solutions.
You will act as a trusted advisor to senior stakeholders, guiding how RWD (Open Claims, Closed Claims, EMR) can inform commercial, market access, and HEOR decisions, while overseeing cross-functional teams to deliver high-quality, scalable outcomes.
Key Responsibilities & Requirements- Serve as the senior point of contact and account owner, building trusted relationships with VP- and C-level stakeholders
- Lead RWD strategy, success planning, and long-term value realization across a portfolio of RWD engagements
- Oversee multiple concurrent engagements, ensuring delivery excellence, operational rigor, and consistent client outcomes
- Provide strategic data advisory, translating RWD into actionable insights and guiding data selection and analytics approaches
- Lead risk management and escalation resolution across delivery workstreams
- Collaborate with product, data, and analytics teams to enhance solutions and improve scalability
- Mentor and lead Engagement Managers and cross-functional teams, fostering strong collaboration and development
- All other duties, as assigned
Qualifications- Master's or PhD in life sciences, epidemiology, biostatistics, data science, or related field
- 10-14+ years of experience in RWD, life sciences analytics, or consulting
- 5+ years leading client accounts or large-scale engagements
- Deep expertise in Open Claims, Closed Claims, and EMR data
- Strong domain knowledge in commercial, market access, HEOR, and/or epidemiology
- Proven ability to engage executive stakeholders and drive strategic outcomes
- Experience managing cross-functional teams and complex delivery environments
- Proficiency with SQL/data structures sufficient to guide technical discussions
Benefits- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa. The expected base salary for this position ranges from $200,000 to $240,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.
