The Opportunity
Hyatt Hotels Corporation seeks an enthusiastic Regional Vice President, Strategic Performance, to support Hyatt Luxury Brands within America's Performance Hub. In this role, the Regional Vice President, Strategic Performance, will collaborate closely with Portfolio Health, Operational Performance, Field Operations and cross-functional partners to strengthen hotel performance, develop General Managers, deepen owner relationships, advance guest experience and support the continued refinement and evolution of the Luxury Brands. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
The Role
• Lead, support and develop a portfolio of approximately 10-15 Hotel General Managers and their leadership teams, providing coaching, performance guidance, succession support and capability building resources that strengthen leadership effectiveness.
• Drive hotel performance across financial results and guest satisfaction measures by diagnosing performance gaps, establishing clear action plans and ensuring timely follow-through against core metrics, with particular attention to luxury service delivery and guest expectations.
• Build and sustain trusted owner relationships by providing proactive support, communicating hotel performance and strategic priorities, addressing concerns and driving positive owner sentiment, with an understanding of the expectations and investment priorities associated with luxury assets.
• Exercise independent judgment on General Manager hiring, leadership accountability and performance actions, partnering with appropriate Human Resources and business leaders as needed.
• Strengthen commercial behaviors and results across the portfolio by applying strong commercial acumen and partnering with hotel and enterprise Commercial teams on revenue, sales, marketing and demand-generation opportunities.
• Evaluate hotel operating effectiveness and guide actions that improve execution, efficiency, leadership alignment, and overall business performance through accountability of use of available tools and resources while maintaining Hyatt standards.
• Review and approve hotel-level financial recommendations within established authority, and prepare and present items requiring further approval to owners and Corporate leaders.
• Apply an asset-management perspective to hotel strategy, financial decisions, capital priorities and operating plans to support sustainable performance and long-term asset value, including the unique positioning and investment considerations of luxury hotels.
• Partner closely with Brand teams to drive alignment with Luxury Brand standards and priorities, while contributing field insights that support brand refinement, differentiation and evolution across the luxury portfolio.
• Provide enterprise leadership across America's Managed Performance Hub and partner functions, using data, hotel operations and commercial tools, and AI-enabled capabilities to identify issues, generate insights and accelerate effective action plans.
• Demonstrate a commitment to Hyatt core values.
