Rolex Sales Associate, Mississauga
Job Title: Rolex Sales Associate
Department: Sales
Position Details: Permanent, Full-Time, On-Site
Position Location: Square One Shopping Centre, Mississauga, Ontario
Expected Compensation Range: $70,000 to $110,000 annually
Position Overview:
Are you passionate about delivering exceptional service and building meaningful connections with clients? As a Sales Associate in our Rolex Boutique, you'll play a key role in shaping each client's experience from offering personalized assistance, sharing your product knowledge, and guiding them through their luxury journey. From the first conversation to purchase and beyond, you will ensure that they feel confident and valued in their decisions. If you take pride in creating memorable moments and elevating the client experience, we'd love to meet you!
As a Sales Associate at Raffi Jewellers, you will:
- Guide clients through the process of selection, decision making, and client after-sales, using a detailed understanding of all products and services available.
- Maintain and transfer knowledge of brand heritage, collection, features and key attributes to clients, adhering to Rolex and Raffi brand guidelines to assist clients to make the most informed decisions based on their needs and preferences.
- Develop and foster long-term relationships with clients, perform regular follow-ups and address any post-purchase needs.
- Ensure that the showroom meets the visual expectations of the brand.
- Collaborate and assist co-workers to ensure that customer service is always maintained to the highest level.
Please note that this is not an exhaustive list of tasks but reflects the core responsibilities of the role.
You will thrive in this role if you:
- Are responsive, courteous and can communicate effectively with a diverse client base.
- Have a strong sense of client management and consistent proactive follow-through.
- Are a client-forward thinker and dedicated to cultivating and maintaining longstanding relationships with clients.
- Possess strong problem-solving skills, able to make quick decisions with proper judgement when required.
- Enjoying working collaboratively within a close team and committed to treating team members with respect and empathy, contributing to a positive working environment.
- Are proactive, adaptable and willing to learn, with a strong attention to detail and organizational skills.
Qualifications:
- Have 3-4+ years of experience in retail sales. Experience dealing with a luxury retail client base and/or previous experience with watches is a strong asset.
- Proven experience in client management, retail sales and operations.
- Ability to speak in multiple languages is a plus.
- Bachelor's degree is preferred.
- Experience with CRM tools, scheduling tools and Microsoft Office.
- Flexible to work hours based on operational business needs including evenings, weekends and holidays.
- Qualified candidates must have valid work authorization for employment in Canada.
This job posting is for an existing job vacancy at the Square One, Mississauga location; however, we also invite any candidates who are interested in our Yorkdale, Toronto location to apply. Please indicate your preferred location in the applicable field.
We want to thank all applicants for their interest in Raffi Jewellers, but only those selected for further consideration will be contacted.
