Overview: The Program Performance Manager serves as the program owner for operational performance, with a focus on driving outcomes through data, tooling, and cross-functional alignment. This role ensures end-to-end accountability for program success, including alignment with contractual service levels (CSLs), identification of performance trends, and proactive risk mitigation. The manager owns the strategy and implementation of tooling that supports Rider Only workflows and performance tracking, working closely with internal stakeholders to define requirements, oversee rollouts, and ensure adoption. Through transparent reporting, KPI-driven insights, and structured execution, this role enables scalable, efficient operations across multiple lines of business.
The pay range for this role is: 112,320.00 - 135,200.00 USD per year (San Francisco - Waymo)
99,840.00 - 111,280.00 USD per year (Los Angeles - Waymo)
Transdev is Proud to Offer: - Vacation: Minimum of (2) week.
- Sick Days: 5 Days
- Holidays: 6 Days
- Other standard benefits:
- 401(k) Retirement Plan
- Medical, Dental & Vision
- Life Insurance
- Short-term Disability
- Voluntary Long-term Disability
Key Responsibilities: - Own the AV Rider Only program performance, including all key inputs, outputs, dependencies, and alignment with contractual service levels (CSLs), with the potential to expand ownership to additional programs as business needs evolve
- Lead performance analysis using data dashboards and KPIs to identify trends, optimize workflows, and drive continuous improvement across lines of business
- Own tooling strategy and implementation related to program performance, including stakeholder alignment, requirements gathering, rollout planning, and user adoption
- Drive cross-functional initiatives and special projects, ensuring they are scoped, prioritized, and executed effectively to meet business objectives
- Serve as the primary liaison for program performance, delivering timely, data-driven updates and insights to internal and external stakeholders
- Participate in operational excellence efforts (e.g., Lean, Kaizen), leveraging structured methodologies to increase efficiency and reduce risk
- Ensure compliance with global standards and program-level processes, proactively identifying areas for standardization and scalability
- Drive special projects and programs completion assigned by the Head of Product and Tooling
- Communicate clearly with the different stakeholders, both Transdev management and the client accordingly
- Interpret metrics, finds opportunities and implements actions to drive results
- Maintains high degree of confidentiality of all information
- All other duties as assigned
- Bachelor's degree from an accredited university or 2+ years of operations experience leading teams
- Preferred Education: Degree in Engineering, Operations, or a related field is a plus
2 or more years of relevant experience desired, but not necessary; however, some supervisory experience, required
Required Knowledge Skills and Abilities (KSAs): - Knowledge of service area and ability to read a map/digital map directions
- Ability to use a computer to generate reports and schedules
- Ability to supervise others and make quality business decisions regarding operations
- Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
- Good written and oral communication skills
- Ability to organize and perform work efficiently; strong analytical skills and attention to details
- Travel up to 20% of the time
- Work flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts
Physical Requirements: - Long periods of standing, walking, and sitting
- Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders
- Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
- Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
- May work in extreme heat and cold, and in damp environment with moderate noise
- Work is occasionally accomplished in an office or in a cubicle space equipped with a computer
- Must be able to occasionally lift and/or move up to 45 pounds
- Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Pre-Employment Requirements: - All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
- Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program.
- Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact
[email protected] Job Category: Management
Job Type: Full Time
Req ID: 9223
Pay Group: 55P
Cost Center: 569
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
