Full Job Description
RN Triage Coordinator - Orthopedics (1.0 FTE)
ORTHOPEDICS (BILLINGS CLINIC ORTHOPEDIC & SPORTS MEDICINE)
req13177
Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)
Starting Wage DOE: $35.34 - 44.18
The RN Triage Coordinator provides clinical expertise and care coordination for patients and families throughout the care continuum. This position serves as the primary point of contact for triaging acute patient concerns, managing physician referrals, and guiding patients through diagnostic testing, treatment planning, and follow-up care. The RN combines advanced clinical judgment with strong communication and education skills to ensure timely access to services, seamless transitions between care settings, and a patient-centered experience that reflects Billings Clinic's mission and values.
Essential Job Functions
• Model and support behaviors consistent with Billings Clinic's mission and philosophy.
• Work as an active team member, demonstrating effective internal and external communication.
• Maintain professional, caring interactions with patients, families, and colleagues.
• Identify personal development needs and meet all mandatory training and competency requirements.
• Coordinate and facilitate patient care across the continuum to ensure excellence in care and patient flow.
• Collaborate with the medical team to develop and implement evidence-based guidelines; monitor adherence and outcomes.
• Ensure timely follow-up on clinical and non-clinical needs, including medication reconciliation, critical values, and care plan compliance.
• Assist with direct patient care and clinic duties as assigned.
• Provide and coordinate patient and community education regarding treatment plans, medications, and resources.
• Develop and evaluate educational materials with other health care providers.
• Identify and connect patients and caregivers to appropriate financial, social service, and integrative care resources.
• Facilitate referrals and coordinate with ancillary and interdisciplinary services.
• Collect and accurately enter data to support quality assessment and improvement initiatives.
• Monitor patient outcomes and participate in multidisciplinary quality and service-improvement teams.
• Comply with all applicable laws, regulations, Billings Clinic policies, and safety standards.
• Support departmental and organizational goals, including participation in community outreach.
• Triage, prioritize, and respond to incoming patient calls for symptom management, nurse visits, and referrals.
• Provide patient/family instruction on medications, treatments, and follow-up care; ensure documentation reflects understanding and compliance.
• Manage physician referrals, consultations, and health information inquiries in accordance with approved guidelines.
• Assist with scheduling diagnostic tests and services, present patient history and results to the care team.
• Monitor patient progress and communicate care plan changes to patients, families, and team members.
• Maintain accurate records required for accreditation and research protocols; collaborate with research coordinators when applicable.
Minimum Qualifications
Education
• 2 Year / Associate Degree Graduate of an accredited school of nursing, required
• 4 Year / Bachelors Degree BSN required for candidates with fewer than 5 years of registered nursing experience, preferred
Experience
• Two (2) years clinical practice experience, required
• Five (5) years of service line experience preferred
Certifications and Licenses
• Current Montana state license as a Registered Nurse, at hire
