Exceptional interpersonal and communication skills
Professional telephone etiquette skills
Team player with self-starter attitude
Ability to manage high-stress situations
Excellent time management skills
Basic computer and typing skills (35 WPM)
Responsibilities
Assess patient needs through inbound and outbound calls
Demonstrate positive customer relationship skills
Provide clinical assessment and education to callers
Manage patients’ immediate and ongoing care needs
Implement acute and preventative interventions
Benefits
Premium pay for eligible employees
Career pathways for professional growth
Various medical, dental, pet, and vision options
Tuition reimbursement
Free parking
Wellness program savings plan
Health savings account options
Retirement options with company match
Paid time off and holiday pay
Community involvement opportunities
Full Job Description
Hourly Pay Range:
$35.15 - $54.48 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Endeavor Health is currently conducting a comprehensive review of our compensation structure. The new minimum for this role will be adjusted to $35.15 base pay hourly rate beginning with the second paycheck in October.
Position Highlights:
Position: Registered Nurse -Central Triage
Location: Corporate Center 4201 Winfield Road, Warrenville
Full Time: 36 hours/ week
Hours: Monday - Friday 8:00 AM - 4:30 PM.
What you will do:
The RN Telephone Triage Nurse is a Registered Nurse and responsible for patient care needs through the use of inbound and outbound telephone practice. Continuously demonstrates positive customer relationship skills by assessing caller needs through active listening, clinical assessment, education and advanced problem-solving abilities. Actively manage patients’ immediate and ongoing needs with attention to acute and preventative intervention.
NOTE: MUST LIVE IN ILLINOIS AS THIS ROLE IS ON-SITE. and after a minimum of one year employment, RN's in this role may have the opportunity to work from home/remote if all quality and productivity metrics are met and maintained.
What you will need:
Current Illinois RN licensure
Operational knowledge of physician practice.
Exceptional interpersonal and communication skills (verbal and written).
Possesses professional telephone etiquette skills.
Must be a team player.
Must be a self-starter, able to handle frequent periods of high stress and difficult patient situations.
Must possess excellent time management skills.
Must possess basic keyboard, computer and internet skills.
35 WPM typing proficiency.
Ability to talk on the phone and type simultaneously.
Benefits (For full time or part time positions):
Premium pay for eligible employees
Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, Pet and Vision options
Tuition Reimbursement
Free Parking
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities
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