Overview
The Nurse Manager provides leadership, direction, and operational oversight for a dynamic inpatient Medical/Surgical Telemetry Unit that delivers high-quality, patient-centered care to an acuity-adaptable population. The unit cares for patients ranging from traditional medical-surgical diagnoses to higher-acuity telemetry and Progressive Care (PCU)-level patients requiring advanced assessment, monitoring, and clinical intervention.
The Nurse Manager is responsible for fostering a culture of excellence, accountability, compassionate care, patient safety, staff engagement, and continuous quality improvement. This leader collaborates closely with physicians, advanced practice providers, nursing leadership, and interdisciplinary teams to ensure exceptional patient outcomes while maintaining regulatory compliance and operational efficiency.
Responsibilities
Clinical Leadership
- Provides visible leadership and oversight of daily patient care operations.
- Ensures safe, evidence-based nursing practice for patients requiring medical-surgical, telemetry, and intermediate-level care.
- Promotes a culture focused on patient safety, quality outcomes, and service excellence.
- Coaches and mentors nursing staff to support professional growth and clinical competency.
- Ensures compliance with regulatory requirements, accreditation standards, and organizational policies.
Quality & Patient Outcomes
- Monitors and improves key performance indicators including:
- Patient satisfaction scores
- Hospital-acquired infection rates
- Falls and injury prevention
- Readmissions
- Length of stay
- Mortality and complication metrics
- Leads quality improvement initiatives utilizing evidence-based practice and data-driven decision making.
- Participates in root cause analyses and develops corrective action plans when necessary.
Staff Leadership & Development
- Recruits, develops, and retains a high-performing nursing team.
- Conducts performance evaluations and provides ongoing coaching and feedback.
- Supports succession planning and leadership development.
- Encourages specialty certification and professional advancement.
- Maintains appropriate staffing levels to support patient acuity and census fluctuations.
Operational Management
- Oversees unit budget, productivity, staffing, scheduling, and resource allocation.
- Ensures efficient patient throughput and capacity management.
- Collaborates with nursing supervisors, case management, and hospital leadership to optimize patient flow.
- Maintains fiscal responsibility while ensuring quality patient care delivery.
Interdisciplinary Collaboration
- Partners with physicians, advanced practice providers, pharmacy, respiratory therapy, rehabilitation services, case management, and ancillary departments to achieve optimal patient outcomes.
- Facilitates effective communication among care team members and promotes a collaborative work environment.
- Serves as a liaison between frontline staff and senior leadership.
Qualifications
- Minimum 5 years of acute care nursing experience, clinical management, preferred experience
- Excellent communication skills and ability to relate well with people of diverse backgrounds, training, and experience
- Strong leadership, communication, and mentoring skills
Credentials
- Current RN licensure to practice in the State of Delaware.
- Current BLS certification through American Heart Association.
- NIH Stroke Scale Certification
- ACLS upon completion of department orientation
Education
EntryUSD $95,888.00/Yr.
MaxUSD $158,225.60/Yr.
