Graduate of an accredited nursing school; BSN preferred.
Current or conditional MA RN Licensure required.
Minimum of 2 years of primary care telephone triage experience.
Experience with electronic medical records (EMR), specifically Epic.
Ability to speak a second language is preferred.
Responsibilities
Assess patient needs and clinical symptoms via telephonic and electronic communication.
Follow evidence-based protocols to provide clinical advice.
Schedule appointments with primary providers and specialists as needed.
Educate and counsel patients on various health topics, including prenatal care.
Document patient interactions accurately in Epic EMR.
Benefits
Primarily remote work with flexible scheduling options.
On-site training provided to ensure readiness.
Opportunity to work with a diverse patient population.
Engagement in a supportive team environment.
Access to community resources for patient referrals.
Full Job Description
Location: Commerce Place, Malden Category: Registered Nurse Department: Nurse Advice Call Center Job Type: Full Time Union Name: MNA Everett Work Schedule: Various 10 hour shifts including evenings, weekends, holidays and on call shifts Hours/Week: 40
Job Summary: Under the supervision of the Nurse Manager, the Remote Nurse Advice RN is responsible for telephonic and electronic patient portal messages for triaging symptom-based patient concerns. The Nurse assesses the patient's needs, clinical symptoms, follows evidence based protocols embedded in the EMR and gives appropriate clinical advice. The Nurse will schedule appointments to meet patient needs with primary providers, specialists, and community resources as appropriate. The Nurse provides education and counseling to patients regarding a variety of health-related topics for patients of all ages including prenatal patients and documents in Epic EMR, as appropriate. This position is primarily remote. There will be a period of on-site training required.
Qualifications: Education/Training: A graduate of an accredited school of nursing. BSN Preferred. Licensure: Current or conditional MA RN Licensure required. Work Experience: Requires 2 years of current primary care telephone triage experience. Linguistic Capabilities: Ability to speak a second language preferred.
Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.
