The Role
A RMS Support Manager provides the critical role of supporting the hotels and regional/corporate users in the use of Hyatt's Revenue and Reservation systems. To be successful they must have a full end to end understanding of these systems and the periphery systems that influence them. This role will be required to support, train, and communicate effectively with Revenue, Reservations, Sales, and Operations colleagues at all levels of the organization. The RMS Managers will also need to collaborate with corporate leadership and developers as it pertains to RMS enhancements, policies, and procedures. Since this position focuses on supporting and training Hyatt Revenue systems, this person must have DORM experience from a Hyatt Hotel or experience with Hyatt PrO. This position will support hotels in China so bilingual in Mandarin/English in both reading and writing is a must.
• Revenue Management System Support: Key knowledge of Hyatt PrO, SynXis, Reserve, RMT and Hy-Res.
• Involvement in Opera and Envision support related to Revenue Systems Impacts
• Facilitates Revenue/Reservations Management Systems Training Classes
• Facilitates New RMS Enhancements and Roll Out Training and Support RMS Testing of enhancements, bug fixes, new releases, etc
