General Summary:
The RMA Engineer is responsible for managing and processing Return Material Authorizations (RMAs) for hyperscaler and enterprise server products. This role ensures timely evaluation, troubleshooting, and disposition of returned hardware, while collaborating with cross-functional teams to maintain product quality and customer satisfaction.
Key Responsibilities
• Review and log all returned server components and systems.
• Maintain accurate RMA records and audit documentation for compliance.
• Track reasons for returns and generate reports for trend analysis.
• Diagnose hardware failures down to component level.
• Perform root cause analysis and support corrective actions.
• Execute test plans for replacement parts and repaired units.
• Validate server SKUs and configurations for hyperscaler environments (AWS, Azure, GCP).
• Interface with engineering, supply chain, and customer support teams.
• Conduct cycle counts of RMA units and manage inventory.
• Coordinate repair, upgrade, and return-to-service processes.
Minimum Qualifications:
• Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience.
OR
Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 1+ year of Hardware Engineering or related work experience.
OR
PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field.
Preferred Qualifications:
• Bachelor's degree in Electrical Engineering, Computer Engineering, or related field.
• 2-4 years in hardware troubleshooting or sustaining engineering.
• Familiarity with hyperscaler server hardware (CPU, memory, storage) and cloud platforms.
• Strong debugging and soldering skills (micro miniature preferred).
• Knowledge of server architecture, networking (TCP/IP, DNS), and hardware interfaces.
• Experience with automation tools (Ansible, Puppet) and scripting (Python, Bash).
• Excellent documentation, organizational, and communication skills.
• Ability to work cross-functionally and manage multiple priorities.
Experience with hyperscaler environments (AWS, Azure, GCP).
• Familiarity with server validation processes and performance tuning.
• Understanding of compliance standards and ESD handling
Pay range and Other Compensation & Benefits:
$111,300.00 - $166,900.00
The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer - and you can review more details about our US benefits at this link.
If you would like more information about this role, please contact Qualcomm Careers.
