About the Role

OfferUp is looking for a Revenue Operations Systems Administrator to join our Revenue Operations team. This is intentionally a multi-platform role spanning CRM, billing, customer support, marketing, and revenue intelligence, including Salesforce, Zuora, Zendesk, HubSpot, and Zoom Revenue Accelerator. We don't expect candidates to arrive as experts in every tool in our stack. We do expect the technical aptitude to become one.

You'll own technical execution within a roadmap and priority framework set by the RevOps Manager. We expect you to investigate problems, recommend solutions, and independently drive work through implementation, testing, deployment, and documentation. You'll have meaningful autonomy in how problems are solved, while broader systems strategy, architecture, and prioritization remain with the RevOps Manager.

This is an opportunity to grow beyond a single-platform admin role. You'll work across CRM, billing, customer support, marketing, and revenue intelligence systems with meaningful production ownership from day one, alongside modern AI-assisted development practices and direct access to the person setting architecture. As the RevOps Systems function grows, you'll have the opportunity to become a foundational source of technical and operational knowledge for the team, and to grow into owning more of that architecture yourself.
What You'll Do

• Salesforce Administration: Own execution across user management, permissions and access, Flow automation, custom objects and fields, data quality, integrations, reporting, and dashboards. Independently translate business and system requirements into reliable technical solutions, escalating architectural decisions and material trade-offs when appropriate. Example scope: sharing-rule and permission-set fixes for CRM sync parity, UTM/attribution field configuration, lead-routing troubleshooting.
• Zuora Operations: Own billing workflows, subscription lifecycle management, product catalog updates, and pricing and general configuration. Example scope: product catalog and rate plan updates, subscription amendment troubleshooting for CS-escalated billing disputes.
• Zendesk Configuration: Maintain and evolve ticket views, automation, triggers, macros, and reporting for CS and Risk. Example scope: after-hours routing triggers, time-tracking field setup, containment/reporting fixes.
• HubSpot Maintenance: Support marketing-to-sales pipeline hygiene, list management, form configuration, and Salesforce↔HubSpot sync troubleshooting.
• Broader Stack Support: Build functional knowledge of Zoom Revenue Accelerator and other tools in the revenue stack. Be the person who knows how the pieces connect.
• Release & Change Management: Own the deployment lifecycle for changes across our stack, including Git-based branching (via GitHub), sandbox testing, PR-reviewed deploys, staged rollouts, and rollback planning. Coordinate timing and communication so changes don't disrupt live Sales and CS workflows.
• AI-Assisted Execution: Use AI coding assistants (we use Claude Code) to accelerate technical work, providing clear direction, reviewing generated output, debugging issues, and validating changes before deployment. This is now core to how RevOps work gets done here, not a nice-to-have.
• KTLO Operations: Triage, investigate, and resolve inbound system requests from Sales and CS, proposing fixes and driving them through implementation without requiring escalation on routine issues.
• Documentation & Runbooks: Build and maintain internal documentation for system configurations, workflows, and operational processes.
• Cross-Training: Cross-train with the RevOps Manager on all major instances so OfferUp has operational continuity during PTO, leave, or team transitions.

What We're Looking For

• Typically 4+ years of experience in Revenue Operations, Sales Operations, Business Systems, or a closely related field, with demonstrated ownership of production revenue systems
• Hands-on Salesforce administration experience required; Salesforce Admin (ADM 201) certification strongly preferred
• Exposure to Zuora or a comparable subscription/billing platform (Chargebee, Stripe Billing, etc.)
• Familiarity with Zendesk or a comparable CS helpdesk platform
• Experience with structured release management in a live production environment (Git/GitHub branching, PR review, sandbox/staging validation, and rollback planning), ideally on systems that sales or support teams depend on in real time
• Practical experience using AI coding assistants (e.g., Claude Code, GitHub Copilot, Cursor) to accelerate technical work, providing clear direction, reviewing generated output, debugging issues, and validating changes before deployment
• Strong documentation instincts: you write down how things work so others can follow
• Able to work independently from a problem statement to a shipped solution, while recognizing the line between execution decisions and architectural ones

Nice to Have

• Apex fluency: comfortable reading and debugging existing code, and recognizing when a Flow-only approach won't cut it
• HubSpot experience
• Zoom Revenue Accelerator or comparable conversation intelligence platform
• Background supporting a two-sided or consumer marketplace business
• Experience supporting both a direct sales team and a customer success team
• Prior experience as an early/foundational hire in a RevOps or systems function at a scaling company

Compensation Range: $130,000 - $145,000

OfferUp offers a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. Individual salaries within our ranges are determined through a variety of factors, including but not limited to education, experience, knowledge, skills, and geography. All roles will receive equity in OfferUp as part of their compensation, the amount of equity varying depending on the individual's level and experience.

Benefits (all US roles): In addition to our compensation package, this role is eligible to enroll in health insurance, healthcare savings and spending accounts, retirement savings benefits (401(k) plan with match), basic and voluntary life insurance, disability benefits, and paid time off for sick leave, family and/or medical leave, vacation, and 12 company holidays. In regard to vacation time, OfferUp has a flexible vacation policy, and, in general, full-time, exempt employees will be expected to take 3-5 weeks (15-30 days) of pre-planned vacation time per year. Vacation needs are flexible and will naturally vary from year to year based on individual circumstances and business needs. In regard to sick time, all full-time employees (exempt and non-exempt) will be granted 12 days (96 hours) of sick time per year (pro-rated if the start date is other than January 1). Your recruiter can share more details about specific benefits during the interview process.