Job Type
Full-time
Description
Job OverviewAs the Revenue Cycle Solution Architect, you will help drive client implementation and ensure key critical processes are followed for a smooth and best-in-class client experience. You will partner and align with key operations functional leads and team members to drive and execute client implementations.
Responsibilities- Drive the implementation process from initiation through handoff to client services teams and operations
- Actively participates and collaborates with the implementation team on managing the project plan and client expectations throughout the implementation phase
- Leads client discovery sessions and creates deliverables including detailed workflow process diagrams and client standard operating procedures
- Conducts detailed technical requirements gathering to inform workflow and system design in client host systems, nimble platforms, the clearinghouse, and other indicated third party applications
- Analyzes client historical data to identify trends in AR, write offs, cash per case, collectability and other indicated RCM KPI's
- Creates and executes on detailed testing plans across all in scope functions of the RCM
- Creates corrective action and / or remediation plans to address failed results from testing
- Supports production team members with subject matter expertise during the post go live phase
- Monitors overall inventory throughput in the post go live phase to assist with removal of barriers to revenue recognition
- Creates and/or utilizes existing project plans appropriate to the services/products being implemented
- Client facing with strong ability to facilitate and manage onboarding of complex clients
- Meets and communicates with complex clients and adjusts plans and approaches accordingly
- Weekly (and ad hoc) reporting of project status with risks/issues, go live date changes, etc
Requirements
- Minimum 2-3 years of RCM operations experience with expertise in Accounts Receivable, Claims or Payment Posting
- Minimum 2-3 years' experience working in various client practice management systems
- Advanced understanding of implementation process and revenue cycle process
- Excellent written and oral communication skills
- Strategic and critical thinking
- Strong organizational skills
- Positive, proactive approach, with commitment to excellence in a fast-paced environment
Key Competencies- Drives Results. Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Readily takes action on challenges, Identifies and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results.
- Communicates Effectively. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal and leadership behavior to fit.
- Quality Decision-making. Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up in driving appropriate decisions for the organization based on sound risk/reward analysis.
