2-3 years of experience in Revenue Cycle Management (RCM) operations, focusing on Accounts Receivable, Claims, or Payment Posting.
Experience with various client practice management systems.
Advanced understanding of the implementation process and revenue cycle processes.
Strong written and verbal communication skills.
Strategic and critical thinking abilities.
Excellent organizational skills.
Proactive and positive attitude in a fast-paced environment.
Responsibilities
Drive the implementation process from initiation to handoff to client services and operations.
Collaborate with the implementation team to manage project plans and client expectations.
Lead client discovery sessions and create detailed workflow diagrams and standard operating procedures.
Gather detailed technical requirements to inform workflow and system design.
Analyze client historical data to identify trends in key performance indicators (KPIs).
Create and execute detailed testing plans across all RCM functions.
Support production team members with expertise during the post-go-live phase.
Benefits
Full-time position with opportunities for professional growth.
Collaborative work environment with cross-functional teams.
Engagement with complex clients, enhancing client relationship skills.
Opportunity to lead and influence implementation processes.
Access to ongoing training and development resources.
Full Job Description
Job Type
Full-time
Description
Job Overview
As the Revenue Cycle Solution Architect, you will help drive client implementation and ensure key critical processes are followed for a smooth and best-in-class client experience. You will partner and align with key operations functional leads and team members to drive and execute client implementations.
Responsibilities
Drive the implementation process from initiation through handoff to client services teams and operations
Actively participates and collaborates with the implementation team on managing the project plan and client expectations throughout the implementation phase
Leads client discovery sessions and creates deliverables including detailed workflow process diagrams and client standard operating procedures
Conducts detailed technical requirements gathering to inform workflow and system design in client host systems, nimble platforms, the clearinghouse, and other indicated third party applications
Analyzes client historical data to identify trends in AR, write offs, cash per case, collectability and other indicated RCM KPI's
Creates and executes on detailed testing plans across all in scope functions of the RCM
Creates corrective action and / or remediation plans to address failed results from testing
Supports production team members with subject matter expertise during the post go live phase
Monitors overall inventory throughput in the post go live phase to assist with removal of barriers to revenue recognition
Creates and/or utilizes existing project plans appropriate to the services/products being implemented
Client facing with strong ability to facilitate and manage onboarding of complex clients
Meets and communicates with complex clients and adjusts plans and approaches accordingly
Weekly (and ad hoc) reporting of project status with risks/issues, go live date changes, etc
Requirements
Minimum 2-3 years of RCM operations experience with expertise in Accounts Receivable, Claims or Payment Posting
Minimum 2-3 years' experience working in various client practice management systems
Advanced understanding of implementation process and revenue cycle process
Excellent written and oral communication skills
Strategic and critical thinking
Strong organizational skills
Positive, proactive approach, with commitment to excellence in a fast-paced environment
Key Competencies
Drives Results. Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Readily takes action on challenges, Identifies and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results.
Communicates Effectively. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal and leadership behavior to fit.
Quality Decision-making. Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up in driving appropriate decisions for the organization based on sound risk/reward analysis.
