Revenue Cycle Manager (RCM)Whole Family Health Center | Florida's Treasure CoastFull-Time | Exempt | Leadership OpportunityWhat You'll DoAs our Revenue Cycle Manager, you'll provide leadership and oversight across the revenue cycle while working closely with clinical, operational, and financial leadership.
You'll have the opportunity to:
- Lead revenue cycle operations, including billing, collections, payment posting, denial management, and reimbursement.
- Drive strategies to improve cash flow, reduce denials, and strengthen overall revenue cycle performance.
- Monitor and act on key performance indicators such as clean claim rate, days in A/R, denial rate, net collection rate, write-off rate, and collection performance.
- Lead denial management efforts, identify root causes, and develop strategies to address aged accounts.
- Ensure claims are submitted accurately and timely in accordance with payer-specific requirements, modifiers, and guidelines.
- Partner with Revenue Systems, Practice Management, Finance, and other departments to identify trends and improve workflows.
- Collaborate with Front Desk and Call Center leadership to improve registration accuracy and prevent front-end issues from becoming billing problems.
- Develop training and process improvements based on operational trends and performance data.
- Support audit readiness and maintain strong documentation standards.
- Recruit, train, coach, develop, and evaluate Revenue Cycle Billing & Operations staff.
- Promote a culture of accountability, collaboration, continuous improvement, and employee development.
- Ensure revenue cycle operations remain compliant with applicable federal, state, CMS, AHCA, HRSA, and payer requirements.
What We're Looking ForWe're looking for someone who combines strong revenue cycle knowledge with the ability to
lead people, analyze performance, solve problems, and improve processes.Required- High School Diploma or GED.
- 7-10 years of progressive healthcare revenue cycle experience.
- Leadership and team development experience.
- Strong understanding of healthcare billing, collections, reimbursement, and denial management.
- Strong analytical, organizational, problem-solving, and communication skills.
- Ability to effectively collaborate with clinical, operational, financial, and executive leadership.
- Ability to successfully complete required Level 2 background clearance.
Preferred- Associate's or Bachelor's degree in Business, Healthcare Administration, or a related field.
- Experience with Athena or similar healthcare systems.
- FQHC experience.
- Bilingual in Spanish or Creole.
Benefits & PerksAt Whole Family Health Center, we believe supporting our employees is an important part of supporting the communities we serve.
Eligible employees have access to a benefits package that includes:
- Medical insurance
- Dental insurance
- Vision insurance
- Employer-sponsored retirement plan
- Employer-paid life insurance
- Long-Term Disability coverage
- Paid Time Off (PTO), including vacation, sick, and personal time
- Paid holidays
- Employee Assistance Program (EAP)
- Employee wellness programs and resources
- Retirement planning and financial wellness resources
- Voluntary employee-paid benefits, including Short-Term Disability and supplemental insurance options
Benefit eligibility, waiting periods, employee contributions, and coverage are subject to applicable Whole Family Health Center policies and benefit plan terms.
This is more than an opportunity to manage a billing department.
As our
Revenue Cycle Manager, you'll have the opportunity to influence processes across the organization, develop your team, collaborate directly with leadership, and help strengthen the financial operations that support our mission of providing compassionate, quality healthcare to the communities we serve.
If you're an experienced healthcare revenue cycle professional who enjoys
leading teams, solving complex problems, improving performance, and making an impact, we'd love to hear from you.
Ready for Your Next Leadership Opportunity?Apply today and bring your revenue cycle expertise to Whole Family Health Center. 
