Advanced Micro Devices, Inc

Returns Center Operations Manager

Advanced Micro Devices, Inc • $110K — $130K *
Austin, TX 78745In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of operations management experience, ideally in repair or manufacturing processes.
  • Proven experience with cross-functional collaboration.
  • Strong analytical and problem-solving skills, including a data-centric mindset.
  • Project management knowledge for varying project sizes.
  • Familiarity with reverse supply chain processes and quality management systems.
  • Detail-oriented with the ability to manage time and resources effectively.
  • Fluent in English, both spoken and written.

Responsibilities

  • Oversee AMD's quality output at contract manufacturing providers.
  • Design and implement compliant repair processes and procedures.
  • Govern and oversee returns center processes and reporting.
  • Manage cross-functional returns processes.
  • Communicate effectively with multiple stakeholders.
  • Apply project management principles to medium to large projects.
  • Utilize data to prioritize areas for improvement and measure progress.
  • Coordinate priorities and deadlines with Program Managers.
  • Initiate changes to enhance project efficiency.
  • Involve team members in planning and execution efforts.
  • Evaluate and ensure suppliers comply with product specifications.
  • Implement metrics for continuous quality improvement.
  • Drive initiatives to systematically reduce quality defects through long-term projects.
  • Ensure compliance with SPC standards to improve manufacturing conditions.
  • Conduct audits and facility assessments as necessary.

Benefits

  • Comprehensive AMD employee benefits package.
  • Access to innovative tools and technologies.
  • Opportunities for professional development and career growth.
  • Collaborative and dynamic work environment.
Full Job Description
THE ROLE:

Join the global quality returns team as a Repair Operations Manager to support a rapidly growing new business. The role will include designing and implementing new repair processes and procedures along with managing the governance and oversight of our 3rd party returns centers. This role partners with AMD internal stakeholders to drive our Suppliers to meet AMD quality and output requirements. We are in search of an experienced operations manager with strong analytical, problem-solving and cross-functional collaboration skills. Ability to work efficiently and manage effective relationships in a cross-functional organization to meet commitments for successful returns center management.

THE PERSON:

A strong communicator, creative problem solver, with a data centric mindset, cross-functional collaborator, and deep understanding of reverse supply chain processes including inventory management, quality, materials management, manufacturing operations, and planning. Must be self-directed and able to work in complex and dynamic ecosystems. Must be efficient in managing time and resources in a fast-paced environment.

KEY RESPONSIBILITIES:
  • Oversee activities being performed for AMD at contract manufacturing (CM) service provider to ensure output and quality meet AMD's requirements.
  • Design and implement repair processes and procedures that adhere to internal policies and meet stakeholder requirements
  • Provide oversight and governance of returns center processes and reporting
  • Manage returns processes across a cross-functional / matrix organization
  • Provide clear and timely communications to multiple stakeholders
  • Possesses a thorough knowledge of the principles of project management and apply them effectively on small to large-size projects
  • Use a data centric approach to prioritize focus areas and drive continuous improvement
  • Coordinate with Program Managers on priorities and deadlines
  • Initiate changes to existing processes and methods to improve project and team efficiency
  • Proactively involve team members in planning, decision-making and execution efforts
  • Ensure that CM suppliers have developed and executed manufacturing control plans to ensure compliance with product specifications.
  • Implement quality metrics to drive end-to-end continuous improvement.
  • Identify systematic improvement opportunities and work with suppliers to establish yearly long-term improvement projects to reduce quality defects.
  • Drive SPC compliance and improvement to reduce out of control conditions.
  • Conduct yearly audits and line walks when required.

PREFERRED EXPERIENCE:
  • Project Management experience in repair or manufacturing processes at a datacenter component manufacturer
  • Quality Management experience ie: Lean Six Sigma Certification, Familiarity with ISO9001)
  • Operations/Manufacturing experience
  • Experience managing and/or onboarding 3rd party partners
  • Knowledge of a wide variety of systems and processes (SAP, Salesforce, RMA)
  • Experience working with teams across multiple geographic locations
  • Comfortable with ambiguity and with the ability to adapt and be creative.
  • Detail oriented, self-driven with a strong sense of pride and ownership.
  • Strong organizational, problem-solving, interpersonal, presentation, written and verbal communication skills
  • Demonstrated ability to build relationships and work effectively as a self-starter and as part of a team
  • Fluent in both spoken and written English.

ACADEMIC CREDENTIALS:
  • BS/BA or equivalent
  • PMP / CPIM / CSCP or related certifications preferred


This role is not eligible for visa sponsorship.

#LI-CJ2

Benefits offered are described: AMD benefits at a glance.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD's "Responsible AI Policy" is available here.

This posting is for an existing vacancy.

About Advanced Micro Devices, Inc

Advanced Micro Devices, Inc. Careers

Join the innovative forefront of technology with a career at Advanced Micro Devices, Inc. (AMD), a leader in semiconductor development. As part of our global team, you will contribute to an organization renowned for its dedication to innovation, leadership, and diversity in the tech industry.

Work You’ll Do

At AMD, we offer job opportunities that push the boundaries of what is possible. Our team is composed of professionals who lead the way in microprocessor and graphics technology, driving industry standards and innovation. With AMD, you will be part of a culture that values growth and professional development, ensuring that every team member has the opportunity to excel.

Transform Your Career

AMD is not just about advancing technology, but also about advancing careers. Whether you are looking for an internship, a full-time position, or leadership roles, AMD provides the platform to propel your career to new heights. Our commitment to professional growth is matched by our dedication to diversity and inclusion, making AMD a place where everyone can thrive.

Innovative Work Environment

Join a team of over 12,000 dedicated professionals at the intersection of technology, industry expertise, and digital innovation. At AMD, you will work on groundbreaking projects that shape the future of computing and graphics. Our collaborative environment encourages networking and the sharing of ideas across teams and disciplines.

Career Development and Benefits

AMD is committed to the development of its employees. We offer robust training programs, including leadership development and diversity training, to ensure our team is equipped for both current challenges and future opportunities. Our benefits package is designed to support the well-being and financial security of our employees and their families.

Explore Job Opportunities

From engineering to marketing, AMD offers a range of career paths that cater to diverse skills and interests. Our hiring process is designed to be transparent and engaging, helping you to understand where you fit within our team and how you can contribute to our collective goals.

Stay Connected

Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. Explore the opportunities to join a company that’s committed to your career growth and to innovation in the technology sector.

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Interview and Resume Tips

Prepare for your future with AMD by accessing resources that help you craft your resume and excel in interviews. Our goal is to help you showcase your best professional self and align your skills with the needs of our dynamic team. At Advanced Micro Devices, Inc., we empower our employees to innovate, lead, and grow. Join us in driving the future of technology while building a rewarding and sustainable career.
Learn more about Advanced Micro Devices, Inc
Size
15,500 employees
Market Cap
$100.9 billion
Industry
Manufacturing & Automotive
Net Income
$2.4 billion
Founded
1969
5 Year Trend
+30.9%
Revenue
$9.7 billion
NASDAQ
AMD
* Ladders Estimates

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