The Opportunity The
Retirement Programs Manager is responsible for the leadership, governance, fiduciary oversight, financial stewardship, and operational excellence of the company's qualified and nonqualified retirement programs, including 401(k), ESOP, and executive deferred compensation plans. This role serves as a subject matter expert and advisor on retirement matters, influencing plan design, risk management, regulatory compliance, and long-term retirement strategy. The position leads retirement operations, manages vendor and consultant relationships, and develops retirement team capabilities while partnering with leadership to ensure programs support organizational objectives and employee financial well-being.
Key Responsibilities- Develop and execute the organization's retirement benefits strategy, ensuring alignment with business objectives, workforce needs, talent retention goals, and market competitiveness. Oversee all aspects of qualified and non-qualified retirement plans ensuring accuracy, timeliness, and compliance across enrollments, contributions, diversification, distributions, and calculations.
- Lead, develop, and mentor retirement team members through goal setting, performance management, career development planning, succession planning, and capability building.
- Establish team priorities, operating standards, and performance expectations to ensure efficient and accurate service delivery.
- Drive a culture of continuous improvement, accountability, customer service excellence, and operational effectiveness.
- Lead evaluation and recommendation of retirement plan design enhancements, investment options, and program innovations to improve participant outcomes.
- Serve as a retirement subject matter expert to leadership, providing analysis, recommendations, and strategic guidance on retirement trends, risks, costs, and opportunities.
- Monitor industry trends, legislative developments, and emerging retirement practices to proactively assess organizational impact and recommend action plans.
- Ensure prudent fiduciary practices through oversight of service providers, operational controls, and compliance processes. Identify and mitigate operational, fiduciary, financial, and regulatory risks impacting retirement programs.
- Serve as the primary escalation point for providing resolution to complex participant, operational, and compliance issues. Counsel and educate management and employees regarding retirement program related matters.
- Recommend and implement process improvements, approved technology solutions, and operational efficiencies across retirement programs. Interpret complex plan documents and ensure alignment between plan provisions, HCM systems, communications and vendor platforms.
- Collaborate on cross-functional retirement initiatives impacting HR, Payroll, Finance, Legal, and Technology functions.
- Lead annual audit processes, government filings, and compliance testing, ensuring completeness and accuracy of required documentation.
- Partner with Finance, Payroll, HRIS, and global stakeholders to ensure effective financial management and operational integration of qualified retirement plans and non qualified deferred compensation arrangements. Build and maintain strong relationships with HR Partners, H.R. Support Center, vendors, and consultants.
- Oversee fiduciary responsibilities, ensuring adherence to ERISA, IRS, and DOL requirements and maintaining a strong internal control environment.
- Stays current on legislative and regulatory trends; champions HCM and vendor tools and participates in company-wide HR initiatives to enhance service delivery, engagement and understanding of BV benefit offerings.
Preferred Qualifications- Bachelor's degree in Human Resources, Finance, Business Administration, or related field preferred.
- Eight or more years of progressive experience in qualified and non-qualified plan administration and governance within a large, complex organization. ESOP administration, preferred.
- Three or more years managing and developing HR professionals reflecting proven success using coaching/counseling skills, driving vision, strategy and purpose.
- Advanced writing and verbal communication skills.
- Proven experience in vendor and project management, with strong analytical, data analysis, organizational, and communication skills.
- Skilled in coordinating benefits communications and driving initiatives with effective project execution.
- Strong attention to detail and creativity.
- Ability to work cross-functionally and manage multiple stakeholders.
- Proficiency with HRIS systems (PeopleSoft, Oracle preferred), Microsoft Office, and web content management.
- Ability to work independently, prioritize tasks, and adapt to changing requirements.
- Deep expertise in ERISA, IRS, and DOL regulations.
- Strong problem-solving skills (identify, analyze, research, evaluate, resolve).
- Proven ability to influence and persuade internal and external stakeholders through collaborative efforts.
- Independent and solution-driven self-starter.
Minimum Qualifications- All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
Work Environment/Physical DemandsHybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.
Salary PlanADM: Administrative/Business
Job Grade017
